J was a fucking idiot and somehow AV Security Suite spyware has been downloaded on our system. Can't open programs, meaning can't download any fixes to get it off the computer. Any suggestions???
I skipped downloading HijackThis because I couldn't do it due to the internet blocking-- they have instructions on how to bypass it in both Internet Explorer and Firefox (I had IE and the bypass didn't seem to work well). I just went and restarted in Safe Mode, then did the bypass (it worked then), and then downloaded the Malawarebytes' Anti-Malaware program. That worked for me! Good luck, I know that's a pain in the ass.
It did. I let the quick scan run and it found 9 results. Removed them and everything seems back to normal (fingers crossed). Thanks again, I had no idea which fix it would work! Did you end up buying the full Malwarebytes program?
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Here are instructions:
http://www.geekpolice.net/malware-removal-guides-f12/remove-av-security-suite-removal-guide-t21929.htm
I skipped downloading HijackThis because I couldn't do it due to the internet blocking-- they have instructions on how to bypass it in both Internet Explorer and Firefox (I had IE and the bypass didn't seem to work well). I just went and restarted in Safe Mode, then did the bypass (it worked then), and then downloaded the Malawarebytes' Anti-Malaware program. That worked for me! Good luck, I know that's a pain in the ass.
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