BofA is famous for being craptastic, and they've lost more than $150 billion due to bad investments in mortgages (a lot more than they've been fined for not quite telling the whole truth when selling bad mortgages to investors), so they're reeling, aren't paying for the best employees, and are mostly worried about keeping customers that have enough money they have some hope of making good money off their business. So changing banks is probably your best long-term plan.
But in the short term, I'd try going to your favorite branch at 10am on a weekday and explaining your problem to one of the officers and that you're gonna dump them if they don't get things straightened out.
(It seems like the real value at stake is the Alaska Airlines miles you'd accrue over the next few months. How many miles is that likely to be? At the usual value of $0.01 per mile, how much money is that? And how much of your time is that worth?)
2k miles is worth around $20 (unless Alaska is giving a particularly good deal). Over 4 months (Feb to May), that comes to $80. At any reasonable value on your time, it's not worth spending a lot of time fighting, though it's worth complaining to the regulator.
Fortunately, BofA pulled its head out of its ass without you having to put too much effort into it. Good work!
Fred here: I used BofA once back in my wild & halcyon youth & got ripped off of all the moneys I had put into my "student account" (I was under 12 & it was through my school, & had only accrued about $10 at the time) when Bofa unilaterally stopped accepting that kind of account. The only time I have dealt with BofA & not felt ripped off afterwards was when I was temporarily employed by them in my capacity as a draftsman helping design a theft-proof vault. Then I had fun & got paid what we had agreed upon.
Personally I'm of the opinion that anyone who uses BofA for personal accounts is asking to be ripped off somehow. My advice is to find a credit union which will suit your needs & transfer everything (& BofA will fight it, they want your money, not you) to that new account.
Bank of America closed my account randomly several times, leaving me always with no way to get money out when I needed it, so I went in to complain one day, yet again. The Teller told me that she didn't know why it was closed, did I ask for it to be closed, No! So I told her, just give me the money in my account and I would take my business elsewhere. Wells Fargo does the same sort of crap too. My advice to you is to go to a Credit Union. They are far less likely to do these sorts of Shenanigans, and they are far less crooked...
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But in the short term, I'd try going to your favorite branch at 10am on a weekday and explaining your problem to one of the officers and that you're gonna dump them if they don't get things straightened out.
(It seems like the real value at stake is the Alaska Airlines miles you'd accrue over the next few months. How many miles is that likely to be? At the usual value of $0.01 per mile, how much money is that? And how much of your time is that worth?)
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Fortunately, BofA pulled its head out of its ass without you having to put too much effort into it. Good work!
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As for miles, $80 is a lot of money in my book. If I can do better than that, even cooler! :-)
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Personally I'm of the opinion that anyone who uses BofA for personal accounts is asking to be ripped off somehow. My advice is to find a credit union which will suit your needs & transfer everything (& BofA will fight it, they want your money, not you) to that new account.
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