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[foms]

Hello, all you lovely people.

Do you know anyone (yourself included) who prefers voice-activation over keypad response to prompts in automatic telephone customer service systems?

Comments

[ironphoenix]

I was going to say, "Not I," until I read the comments and found the very valid point about phones with keypads in the handsets, in which case I like neither choice.

[reyl]

I hate talking to robots. I would much rather communicate in their own language of bleeps and bloops.

[tocityguy]

They can be useful but not always the most efficient. Bell's system seems decent. Other ones I'm not so sure.

[waterspyder]

No, Bell's system is still lacking.

[waterspyder]

I like them, but that's because I enunciate really clearly and I'm far more likely to mistype numbers.

That being said, I really like systems that are voice or number, because I find the menu mapping is still logical, rather than some bizarre esoteric contraption.

[finalcut999]

I like buttons when Im on a real phone but if Im on a cell prefer voice. Voice is getting better but still needs some work (hello rogers are you listening)