How NOT to technology

[foofers]

Took trip on local bus line, got charged transbay fare (driver had switch in wrong position). Called, got refunded, fine. I also suggest that HUNDREDS of other riders probably got screwed, maybe their database person could cross-reference the lines and fares and refund these automatically, should only take a couple minutes. Was told it's my

Comments

[ysengrin]

Rephrasing that: "It's OK if we have a pattern of fraudulent transactions because it's up to the customer to catch us at it - and if they do, we just fix that one without penalty. Profit!"

[ysengrin]

Though honestly, it's more likely just underpaid/burned out workers don't give a shit.

[drleo]

I wonder if the local media would care at all? Amazing how quickly things get fixed after a public stink.