A question to all my working friends

[frostyone]

I have a quick question/poll for all of my working friends that deal with the general public

Comments

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[tornsoultragedy]

Alicia puts them on hold for a very long time. Might not be the most professional thing, but at least you don't get more heated with a dead-end argument. I haven't had anyone too difficult, but I imagine that if it becomes too bad, I'll hand it off to someone else that I know won't lose their cool (or their job). Because I've dealt with difficult customers before, but I'm really not good at masking my displeasure if they're being purposefully rude. I've no respect for assholes that go out of their way to make virtual strangers targets of their unwarranted wrath. But eh, guess we'd better toughen our shells and get used ti it; that's retail for ya.

Re: ~

[frostyone]

Yea, I guess we better get used to it :(. Dealing with the general public is not a very fun thing to do. And if anyone yells at you, just hand them over to me, I can both take it and dish it back if they're still willing to listen.

Thanks for the info, I might try that "please hold" trick xD. Then "accidentally" hang up and say our phone system keeps *accidentally hang up again* messing up. xD

Re: ~

[tornsoultragedy]

I've kinda "accidently" done that before... XP

[morningbelles]

I usually post a sugarery smile on my face with fire burning in my eyes and help them.