Verizon Trials: Battling Incompetency

[gedekran]

I wonder how many times I will have to call verizon about the same thing. I merely wanted a simple speed upgrade. Apparently they keep getting an error. What error? I went through checking my line several times already. Unplugging, plugging in the modem. Checking the line again. All the standard things. DSL billing first said it was a technical

Comments

[gedekran]

Called them, they looked over everything and haven't received anything back except that the order was rejected and that I should place the order again. Something I believe happened two weeks ago and they redid the order themselves. So I'll be calling them again tomorrow to hopefully find out exactly why it was rejected.

[gedekran]

Just finished talking to advanced tech support, and it seems the order for the speed increase was never placed. The same thing they said a few weeks ago. Going to place the order again. See if that fixes the issue.

[dizzy_michelle]

Sounds like the same issues I had with my phone/net company. Obviously they're run by the same management team.

[gedekran]

The funny thing is that I have been trying to give them more money and they keep finding ways to not accept. Maybe if I use reverse psychology. Tell them I'll give them less money by closing the account if the matter is not resolved.

[dizzy_michelle]

That usually gets their attention. :D

[gedekran]

Received the new bill. Had several charges for services I was not getting, nor ever ordered. Got them to cancel those services and refund me, which should go through after a few billing cycles

[gedekran]

I spoke too soon, now it seems I can't pay online anymore. Something to do with my account changing since I last paid, and when I input the account I have it tells me that it is not correct. Upon calling them, they told me one account was canceled, another pending. They gave me both account numbers, one the same as the one I already put in... Neither worked.

The other options seems to be pay by phone or mail in the payment. Both of which they charge to process and aren't as convenient as just paying online. Perhaps if I set it up to autopay...

[gedekran]

Even that requires authentication of the account number in order to do it. How so very splendid!

[gedekran]

Apparently a new account needed to be created even though the account number is the same. The balance of the new account is zero and I can't even log into the old account. They still think I haven't received my speed increase, so that should be interesting come billing time.