Is it just me?
So, yesterday a lady comes in with a gift certificate. She and her husband are alright, not super cool, not super annoying
Until
I mention that we have a outdoor pool and indoor spa.
Lady: Ok, what spa services do you have.
o_O
Me: ( I don't really understand what she's asking) Oh it's just an indoor spa down the hall there. * I point passed her*
Lady: Right, but what spa services do you have there?
Me: (Wth? ) I'm sorry I, I don't understand what it is you're asking.
Lady: What spa services do you have there? Is there a bar?...( I can't actually remember what it was she asked.)
Me: Oh, ok. Sorry, no, it's just an indoor spa. It's open until 10 tonight.
Lady: Ok. I was just asking because usually when you ask what services are available at the spa, most hotels blah blah blah. Then (snickers to her husband) Well we should have packed swim wear.
Ok. SO as a rule, when I don't fully understand what someone is saying....they don't just keep asking the same damn question, they'll give me an example...I swear she sounded like a broken record, and I felt like an ass because I honestly didn't know what she was talking about...Then I just got irritated We're a small hotel, I've never been to a big one so....yea. Just a little irritating....Although...I guess i can't be all the irritated...can i? am i being too pessimistic about this?
A little bit later she calls because they needed wine glasses. Ok. No problemo.
When I come up she complains about the deadbolt in the door not working. I have no reason for this, I am not a maintenance person. So I tell her that I don't know why it would work when the door is not closed...but i offer to move them....then she just keeps talking about it. WTF? I don't know what the problem is, her husband even says the latch that's there will do just fine, it's okay. I reiterate it, and offer again to move them. It was annoying. BAH!
Until
I mention that we have a outdoor pool and indoor spa.
Lady: Ok, what spa services do you have.
o_O
Me: ( I don't really understand what she's asking) Oh it's just an indoor spa down the hall there. * I point passed her*
Lady: Right, but what spa services do you have there?
Me: (Wth? ) I'm sorry I, I don't understand what it is you're asking.
Lady: What spa services do you have there? Is there a bar?...( I can't actually remember what it was she asked.)
Me: Oh, ok. Sorry, no, it's just an indoor spa. It's open until 10 tonight.
Lady: Ok. I was just asking because usually when you ask what services are available at the spa, most hotels blah blah blah. Then (snickers to her husband) Well we should have packed swim wear.
Ok. SO as a rule, when I don't fully understand what someone is saying....they don't just keep asking the same damn question, they'll give me an example...I swear she sounded like a broken record, and I felt like an ass because I honestly didn't know what she was talking about...Then I just got irritated We're a small hotel, I've never been to a big one so....yea. Just a little irritating....Although...I guess i can't be all the irritated...can i? am i being too pessimistic about this?
A little bit later she calls because they needed wine glasses. Ok. No problemo.
When I come up she complains about the deadbolt in the door not working. I have no reason for this, I am not a maintenance person. So I tell her that I don't know why it would work when the door is not closed...but i offer to move them....then she just keeps talking about it. WTF? I don't know what the problem is, her husband even says the latch that's there will do just fine, it's okay. I reiterate it, and offer again to move them. It was annoying. BAH!