Evesham are bastards.

[girlofthemirror]

My computer threw a bit of a tantrum on the day I went home from college. Mr evesham person thought the ctrl key was stuck down and conswequently you couldn't type and hence the tantrum. This made lots of sense becasue if you went in on safe mode (so you didn't have to type) and then opened word or notebook or anything like thatif you typed you got

Comments

[enismirdal]

You should start chasing customer services, I'd suggest (although they could in theory argue that you should keep backups of anything important, you can also argue that it's impossible to back up when the computer is broken). Evesham customer service is crap - I've been there ;) But if you persist and write angry letters and kick up a big fuss you should get something back. Have you read the warranty to see what it says about what they are allowed to do in the process of fixing? Whether they are held liable if information is lost when they are fixing it?

They are sooooooooooooooo craptastic. If you go and kill Mr Evesham can I come too?

*hugs* That is so frustrating. I can REALLY sympathise.

[ilanin]

Warranties say that the company fixing it is in no way liable for any data loss caused as a result, since nuclear option troubleshooting is normally "format the box and reinstall Windows". Or at least, I've never seen one that doesn't say that.

However, that's irrelevant. If in this case there was no need to wipe the hard disk, and this can be demonstrated, then they're guilty of negligence and they *are* liable, because the law says they are, and the law trumps the warranty agreement.

[cartesiandaemon]

Been there. *hates incompetant support* *hugs computer*

In my case it was:

Me: Hi. My computer doesn't boot.
He: Send it in. We'll fix it.
Me: I'd quite like to keep the data. Is there...
He: We can't guarantee that. We normally reformat. [I swear he said this, though m y memory may be exagarating.]
Me: Umm. I just want it to boot, the disk is fine. Don't touch the disk.
He: Sorry, policy.
Me: O..K... Maybe I'll take it out and just ask you to get it to boot.
He: NO! It has to be in absolutely original factory condition or we can't touch it.
Me: AGH!
Me: *goes to find a friend's computer I can wire the hard drive into to back it up*

[zigguratted]

Hi...I saw your post via cantabrigiensis. Just wanted to sympathise on the utter rubbishness of Evesham. My laptop had some small fits a while back and refused to boot and I spent hours and hours calling their customer support, being told they'd call back in an hour...getting calls six hours later when I wasn't free...and so on and so on. And they didn't even fix it in the end. Growl.

Anyway, this was unhelpful. But, I know how you feel. :)

[enismirdal]

*joins in the chorus of WE HATE EVESHAM* I spent many many hours on the phone to them...they failed to deliver over and over. And made up a rubbishy tale about the delivery van with my replacement laptop in getting stolen... It was just one thing after another with that company. They had to be nagged for every little thing. *still bitter 6 months on*

[emperor]

[Why does anyone buy anything from Evesham?]

I'm sorry they're being crap. If it really is just a keyboard problem, then why the hell did they want the entire computer back in the first place? You might have a negligence case there, but it would only get you some damages, not your data back.

This is why I'm always going on about backups to people....

*sympathy*

[gyre]

That really sucks :(