i just pray he's a human being and reckonises the need for good customer service, it if is 'slightly inconviencies' currys - i bet they've been told the hardline is - i've accepted the good - but i never would have done if i knew it was going to be like this!
They should have told you yesterday that they weren't going to do it. As they didn't, it's their mistake (you could have refused delivery) and for them to rectify it or refund you the extra £30.
your right they never said they wouldn't return - and i know now i should have refused delievery - it was 8 am in the morning - and i just never assumed it would be this difficult
Did you read the small print though? The other week we bought a new washing machine from Argus, paying £7 extra to have them take the old one away, but this was on the condition that I uninstalled the old one and moved it out of the way first. And when I did that (the day before delivery), I discovered that we too needed a new valve, and had time to get a plumber round before delivery day. I'm guessing that Currys also say that if your plumbing isn't right when they turn up, you lose out on their £30 installation service. Not that you need to pay anyone to install a washing machine, just get Ben to do it, it's easy.
the delievery guys uninstalled it - yet it does say to get another party to do this. So they started it, its just the bloodly bloddyness of it - i paid for a service - how hard would it be for them to do it and keep customer service and satisfaction?
I think your expectations are too high. You don't go to a huge company like Currys or Argos expecting 1-to-1 customer service, it's just not the way the world works.
Sadly I think Cliff is right. Big companies like Curry's simply don't care about you and will do the minimum, to the letter... If you are going down there make sure you've read and understood the small print first. It's your only chance of building a case.
I think their customer service sounds shit but if their agreement says (like Cliff's) that it was your responsibility to uninstall the machine and check the valves before they showed up then it's going to be tricky...
See what it says anyway - and I sympathize. I bloody hate Curry's!
Boots Appliances did a similar thing except THEY didn't have the right tool (they should've had), and they just left because they had "more deliveries to do".
We made a MASSIVE, MASSIVE fuss. Multiple phonecalls, asking for people's names, demanding a reference etc. And eventually got the delivery/installation refunded and they did send someone else round to install it (four days later and had to take another day off work as they were seriously going to charge us the extra for a saturday installation), but it was so much more infuriating than £30.
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Good luck with the manager! x
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If you are going down there make sure you've read and understood the small print first. It's your only chance of building a case.
I think their customer service sounds shit but if their agreement says (like Cliff's) that it was your responsibility to uninstall the machine and check the valves before they showed up then it's going to be tricky...
See what it says anyway - and I sympathize. I bloody hate Curry's!
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We made a MASSIVE, MASSIVE fuss. Multiple phonecalls, asking for people's names, demanding a reference etc. And eventually got the delivery/installation refunded and they did send someone else round to install it (four days later and had to take another day off work as they were seriously going to charge us the extra for a saturday installation), but it was so much more infuriating than £30.
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