Health Insurance annoyances
I signed up for health insurance through the University of Chicago this coming year. This involved choosing a primary care dentist through a confusing form, which I am uncertain recorded the correct information. After having completed the application and recieving a confirmation email, I called the health insurance provider to confirm whether they got the correct dentist.
By Nightengaleskndphone index, the call rated a
3 people spoken to: 3 points
Disconnected while on hold: 2 points
At last, being told there's no way to answer my question: 2 points
Being told by person A I should speak to the person who transferred me to person A (but not transferred back there) : 1 point
Presence of phone trees: 2 points
Phone trees that didn't have any helpful options: 2 points
Phone trees that were unbypassable: 1 point
Being asked for account information when I was calling about opening an account: 1 point
Total score of 14
In the end, after speaking to 3 different people in 3 different departments, it turns out that even though you can enter your information over the internet it gets printed out and physically entered into their system over the course of a week, with the result that nobody will be able to help me for another 7 days, or possibly 10-15 business days, meaning that if I am listed as having the wrong primary care dentist it will be months before I can see the right one (I've switched primary care dentists before--it officially takes a month, but really takes more like 3 months).
At least I have health insurance.