happy holidays from books-a-million! this is bess, how can I help you?

[gotard]

that's how we have to answer the phone. most people give that schpeal and actually help the customer on the other end. me? I hand 'em that false security blanket, try to put them on hold, end up cutting them off or switching lines or something, spend a minute or so trying to find them and then go back to making lattes

Comments

But...

[hellblazer]

You gotta look at the bright side of working at Books-a-Zero. At least you can get books for cheap, which is always a good thing. Also, selling dumbasses coffee is preferable to selling them books. Having to sell dumb people books just makes them seem that much dumber, and they're dumb enough as it is.