As tempting as that is, they would then duplicate a new copy of the broken disc... and put it back in the same wrong envelope.
As it stands, I expect they're going to duplicate off the wrong thing anew and send it to me anyway. I'm holding all copies of the wrong movie until I get the one I asked for, calling it in for replacement each time.
Same envelope at least
anonymous
November 1 2007, 17:26:44 UTC
If you look at the upper left corner of the envelopes in both picture (above and left of the logo), there is a short, curved, dark fiber. The fibers look identical to me.
HTH
On to FileMaker/third-party web app troubleshooting for me. Sigh.
Re: Same envelope at leastgrumpy_sysadminNovember 1 2007, 18:23:03 UTC
I think that's an artifact of manufacture of the envelope. They're at all of the corners.
I think the small serial number in the top right (which is also identical) *may* be unique to each sleeve, but I don't really have any way to be sure. I think the (large) 41455 identifies the movie, and there's defnitely more than 5 digits in what looks like Code 128 at a glance... but it looks like the barcode block starts with 01 on the left, and then I can't remember my Code 128 well enough to follow further.
That barcode is how they track DVDs (note how it's printed on the sleeve but not on the DVD? Yeah, wonder how this problem happened...), so far as I know, so it ought to be unique. And it appears to match.
yeah, I <3 netflix, but whenever i have a problem w/ a disk for whatever reason, i just hold on to it until a good copy actually arrives. I learned to do this the first time i had a scratched disk and they sent me the same one - and i knew it 'cause Nibbler had Nibbled on the envelope.
I'm pretty sure problems like I describe above (exact same disk) and you describe here are not down to the company at large but to understaffed and overvolume local service centers. Those in less populace areas than mine (the middle of the mid-Atlantic region) probably wouldn't see this frequency of Issues.
"(Exact same disk)" is definitely misplaced there, since you're describing the same thing. But you get the point.
In the case of a truly unplayable disk (which I've only had happen... twice maybe?) they do ship out a replacement without waiting for a return (any return, but if you're on the one-at-a-time program, you're screwed), so holding onto it only makes sense. With the problem I'm having repeatedly, I could conceivably get up to a full three disks at home, and thus no replacements, assuming I do continue to report them honestly.
Also, if I even once got the same unplayable disk back, I'd Sharpie "unplayable" in 50-point font on the top from then on and sign it with my username.
Comments 10
Reply
As it stands, I expect they're going to duplicate off the wrong thing anew and send it to me anyway. I'm holding all copies of the wrong movie until I get the one I asked for, calling it in for replacement each time.
Reply
Reply
Reply
HTH
On to FileMaker/third-party web app troubleshooting for me. Sigh.
SJT
Reply
I think the small serial number in the top right (which is also identical) *may* be unique to each sleeve, but I don't really have any way to be sure. I think the (large) 41455 identifies the movie, and there's defnitely more than 5 digits in what looks like Code 128 at a glance... but it looks like the barcode block starts with 01 on the left, and then I can't remember my Code 128 well enough to follow further.
That barcode is how they track DVDs (note how it's printed on the sleeve but not on the DVD? Yeah, wonder how this problem happened...), so far as I know, so it ought to be unique. And it appears to match.
Reply
Reply
Reply
In the case of a truly unplayable disk (which I've only had happen... twice maybe?) they do ship out a replacement without waiting for a return (any return, but if you're on the one-at-a-time program, you're screwed), so holding onto it only makes sense. With the problem I'm having repeatedly, I could conceivably get up to a full three disks at home, and thus no replacements, assuming I do continue to report them honestly.
Also, if I even once got the same unplayable disk back, I'd Sharpie "unplayable" in 50-point font on the top from then on and sign it with my username.
Reply
Leave a comment