Comments | gwenix: Sigh. Bad Customer Service complaint.

gwenix

Sigh. Bad Customer Service complaint.

Oct 28, 2010 13:13

I hate that lately my blog has been open letters of complaints... I've been very busy and haven't had time to blog about anything else recently. And sadly, anger is often a strong motivator. But here's my open letter to Sbarro's for an extremely unpleasant situation I suffered today ( Read more... )

Comments 8

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gwenix October 28 2010, 18:15:26 UTC

Woops, I did forget the city.

Sigh.

Well, they can contact me if there's confusion. And if they care.

As for the food quality, yah, it's not that good. But I go there for a quiet corner away from the world at lunch on the rare occasion I go. It's really all about me hiding out than eating good food. Plus, today I was going across the street to Macy's for the rest of my lunch hour, so needed convenient and quick. But... not going back there again anytime soon.

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gwenix October 28 2010, 18:35:58 UTC

To be honest, the only thing I really want from them food-wise is a craving: the garlic sauce. I really need to just learn how to make my own garlic dipping sauce to satisfy that base craving.

Thread 5

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gwenix October 28 2010, 20:03:42 UTC

That's his job, sadly. I wouldn't get mad at him for that. My guess is that the caps are not there for emphasis, but to refer to policies within the company, and those caps are how the policies are spelled, officially.

The problem probably is not this guy, who actually seems fairly reasonable (I've been emailing him since), but that policies are decided by committees...

And really, had the employee in question actually followed these policies that apparently detail how to avoid conflict, I would not have complained.

bhudson October 28 2010, 23:40:25 UTC

I hope never to have a job that requires me to speak in corporate. However, it was a mighty bitch-slap of a response which while being filled with silly lingo is pretty much spot on; and that I have to applaud.

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Thread 5

macbeaner October 29 2010, 02:18:38 UTC

sorry to hear you had a hard time, but awesome of the company to step up and respond and try to follow up! :) Kudos to Sbarro!

claim insurance anonymous January 26 2011, 16:38:38 UTC

Do not usually post on blogs, but I would like to post it really forced me to not be so! very nice post.