am I over reacting?

[gypsydragon]

After the gym this morning I stopped by Whataburger to get a taco. *I know, I know!* Anyway, the drive-thru was long so I went inside. The price posted for a #9 is $3.39 plus tax of .29 cents so the total should be $3.68 (yes, I was more awake since I had done 40 minutes on the bike and had added this total while waiting). Well to my surprise

Comments

[contentlove]

What would I do?

Call the Whataburger office, inform them of the situation, and ask them exactly what they were going to do to remedy it, and how long did they think it had been going on? What I did after that would have a lot to do with their response.

[austingoddess]

Seconded.

[luxcanon]

I'm quite surprised you of all people walked out of there without your dime. I would have escalated until they paid me or the cops arrived.

[gypsydragon]

it wasn't really about "my" dime just the wrongness of over charging. The micro within the macro was not lost on me

[luxcanon]

Yes, that's what I meant, it's the principle not the ten cents.

[contentlove]

Okay, good. I suggested the method because I've used it before - smartened those fuckheads at the Sunrise Mini-Mart at 5th/Oltorf right up, lemme tell ya. They had one gas price on the sign, another on the pumps. That's a HUGE fine.

Anyway, I have a further suggestion. Go back to Whataburger (or better, send a friend). Take a photograph of the sign. Then take a photo of bag of food and the actual receipt. Get a time stamp on those photos.

Next week, if they haven't changed it, you don't just have an anecdote (cause girl, everybody's got a story), you have physical evidence and the beginning of a time line. And that's when the fun begins.

Arguing with managers may be fun, but if you want to change things, this is the game.

[charlayne]

One hint: State Attorney General's office. They have already said that price gouging (ie: raising prices to take advantage during this mess) is ILLEGAL and will be punished with fines.

Let them know that it is going to happen. And I would take a copy of the letter, with the cc'ed emails to their corporate office and the TV investigators, to the store manager after I wrote the letter.

They would have to just get over their "that is what the register says to do".

[xeyeofhorusx]

Well clearly its important to you for whatever reason, so who can say its an overreaction? Who can say what valuable lessons lay in wait for you in this situation? I say follow the energy and keep your eyes open for the nuggets. Personally I would have deepened my rapport with the manager to the point that she chose of her own accord to give my dime back, at which point I would have moved on; regulating the fast food industry doesn't sound particularly fun or interesting to me, and as you indicated, we all have to pick our battles.