In two and a half hours, I will be taking my property/casualty insurance certification test. I'm a lot more worried about this one, for two reasons. One, I didn't study enough because I'm lazy. Two, our instructor was terrible.
It is mid-February. It is raining. I cannot be the only person who thinks there's something wrong here. (And no, I don't buy into that "global warming" bullshit.)
We have a new "auto-roll" program at work for the inbound campaigns. To summarize: if there are people in queue in one of them (there are three), it will automatically roll someone in another campaign who's waiting, to take the call
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