THIS is why I will never fly United ever again.
http://consumerist.com/5206545/united-airlines-wont-help-rush-you-to-your-dying-mothers-bedside-because-its-time-for-the-ticketing-agents-break We had a similar (minus the dying relative, thank God) shitty experience on our way to Hong Kong in Dec 2008.
There were only 2 ticket agents in the early AM, so
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