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holy13nation

(Untitled)

Sep 26, 2013 15:56

My Internet returned for two days. It is down again. I am so fed up with people from BT telling me they are escalating my case. Bullshit jargon, bullshit service. This week has been a mirror of last. Everyone pleasant but ineffectual. No one capable or willing to say what he problem actually was, is or might be. My case has been escalated so much I ( Read more... )

Comments 8

howlin_wolf_66 September 26 2013, 15:32:26 UTC

Apt expression. Sorry for your trouble.

holy13nation October 1 2013, 08:37:19 UTC

It was less the lack of access than the interminable waits on the phone and going through the same process each time. In fairness, they 'escalated' my problem to their small dedicated team in Lincoln and I ended up dealing with one lady in particular. Still have access to the private number for two weeks. But it was just the modem...jeez...

maxauburn September 27 2013, 07:41:04 UTC

It will get better soon. It just HAS to!

MAJOR HUGS

holy13nation October 1 2013, 08:35:11 UTC

Got so I didn't miss it.

(The comment has been removed)

holy13nation October 1 2013, 08:34:52 UTC

Plan to move to Brighton at the end of the year. Had BT there and got rid of them. Virgin cable...no problems so far.

fingertrouble September 30 2013, 19:29:40 UTC

:-(

I'm having similar if less dramatic problems with EE. I need to extract myself from them, the service is so bad if you upload something you lose all download speed. Completely. Which I'm pretty sure didn't happen before.

fingertrouble September 30 2013, 19:31:46 UTC

BTW am researching new ISPs if you're interested. PlusNet has been recommended to me, looks good...as well as their super-fast BT Infinity service, which is overkill and like all BT things, frigging expensive. PlusNet are owned by BT.

The other one I'd recommend is Be Internet, but they're owned by Sky now...you might not care. I did, I really miss their service though.

holy13nation October 1 2013, 08:40:40 UTC

Virgin cable in Brighton which is cheaper for more (films and telly as well) and who have always been really helpful. Had BT down there but got rid of them after speed got so lousy I couldn't watch films.
No point in changing now as we still plan to move permanently to Brighton by end of the year...if Paul gets the all clear at the hospital in the next few days.
Have Infinity here...it is very fast with the new modem. But, yes, not cheap.