1. I just ordered pizza online from Dominos (shut up, I'm poor and they had coupons!) and I guess they have a tracking device implanted in the pie or something. ( Look at this... )
I'm not a huge pizza eater myself but, back when I was in NZ, my flatmate and I ordered them now and then.
One day, we ordered from a company she had only used once before and when the guy answered the phone, he addressed my flatmate by name and ended up reeling off our address to her (for confirmation), rather than asking her for it. Which means they had kept her information from the first time she ordered from them.
She called ihm on it because that's the kind of person she is (and she was a lawyer in training :D) and he started babbling about improved customer service because customers don't have to waste time spelling names, addresses etc (especially if they unusual) and also about them being able to offer any specials the customer is likely to be interested in, based on their order history.
And I'm sure he was genuine. I'm sure that's exactly what the workers get told by the boss and, disturbingly, most people wouldn't give a damn. If it makes life easier, I'll take it
( ... )
Comments 3
One day, we ordered from a company she had only used once before and when the guy answered the phone, he addressed my flatmate by name and ended up reeling off our address to her (for confirmation), rather than asking her for it.
Which means they had kept her information from the first time she ordered from them.
She called ihm on it because that's the kind of person she is (and she was a lawyer in training :D) and he started babbling about improved customer service because customers don't have to waste time spelling names, addresses etc (especially if they unusual) and also about them being able to offer any specials the customer is likely to be interested in, based on their order history.
And I'm sure he was genuine.
I'm sure that's exactly what the workers get told by the boss and, disturbingly, most people wouldn't give a damn. If it makes life easier, I'll take it ( ... )
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*gobsmacked*
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