The command line, DNS cache clear, nslookup, traceroute, and ping. OH MY.
I have no idea how to format proper names/titles, etc. But this suggested grouping would work best for me when providing information to users who open web-ui requests.
I need someone to tell me how to correctly to fill in the "how to copypasta text from the command prompt/terminal" bit. I could really use this, because it's not uncommon for people to get frustrated and do screenshots instead, and (1) that means that only sighted volunteers can help answer these requests and (2) I personally cannot see the screenshots from many locations. I'm not sure if it's as complicated on MAC OS X as it is in at least some versions of Windows.
This should be filed under the existing Memory Category @ General Tutorials
Create 'Opening the Command Prompt or Terminal'
DISCLAIMER: This document is not an official LiveJournal document. It is a resource document maintained by a fellow user. The original source of information is noted, where available. LiveJournal takes no responsibility for the information found in this document.
Open a Command Prompt or Terminal
Windows 2000/XP:
Click Start, then select Programs, Accessories, and then Command Prompt.
Windows Vista:
Click the Vista logo, then select All Programs, Accessories.
Right-click Command Prompt and select Run As Administrator.
Macintosh OS X:
Open a Finder window.
Click Applications, then click Utilities, then click Terminal.
Linux:
Due to the number of Linux flavours, if you are not sure how to access the command prompt or terminal, please consult your system documentation or your favourite search engine.
Copying text from a Command Prompt or Terminal
Windows XP/Vista
1. Right-click and select 'Mark' from the right-click menu.
2. Select the text you would like to copy.
3. Push the Enter key to copy the selected text.
4. Paste the text as appropriate, by holding down the 'Control' key and pressing the 'V' key.
Macintosh OS X
1. Select the text you would like to copy.
2. Copy the text by holding down the 'Control' key (also called the Apple key) and pressing the 'C' key.
3. Paste the text by holding down the 'Control' key and pressing the 'V' key.
Linux:
Due to the number of Linux flavours, if you are not sure how to copy text from the command prompt or terminal, please consult your system documentation or your favourite search engine.
These should be filed under a new category "@ Troubleshooting Tutorials":
Edit ' Clearing DNS Cache: Windows, Macintosh OS X and OS X 10.5, and Linux'
DISCLAIMER: This document is not an official LiveJournal document. It is a resource document maintained by a fellow user. The original source of information is noted, where available. LiveJournal takes no responsibility for the information found in this document.
The DNS Cache stores information on the IP address that any given domain or subdomain points to. This is separate from your browser's cache of visited pages. Emptying your DNS Cache will force your computer to request updated DNS information. However, as your Internet Service Provider may also have cached DNS information, it may take up to approximately 48 hours to receive fully updated DNS information after a change has been made.
To empty your DNS Cache:
1. Open the Command Prompt or Terminal. If you are unsure how to do this, it is explained in the [linked] tutorial.
Windows 2000/XP/Vista:
2. Enter ipconfig /flushdns
Macintosh OS X:
2. Enter lookupd -flushcache
Macintosh OS X 10.5 (Leopard):
2. Enter dscacheutil -flushcache
Linux:
2. Restart the nscd daemon by entering /etc/init.d/nscd restart
Create 'Troubleshooting with nslookup, traceroute, and ping'
DISCLAIMER: This document is not an official LiveJournal document. It is a resource document maintained by a fellow user. The original source of information is noted, where available. LiveJournal takes no responsibility for the information found in this document.
To retreive DNS lookup information:
1. Open the Command Prompt or Terminal. If you are unsure how to do this, it is explained in the [linked] tutorial.
2. Type nslookup livejournal.com. If requested, you may also need to lookup subdomains, such as nslookup l-stat.livejournal.com or nslookup community.livejournal.com.
3. If necessary, copy the information into a text editor, email, or support request. If you are unsure how to do this, it is explained in the [linked] tutorial.
To retreive traceroute information:
Windows 2000/XP/Vista
1. Open the Command Prompt. If you are unsure how to do this, it is explained in the [linked] tutorial.
2. Type tracert www.livejournal.com. If requested, you may also need to traceroute to subdomains, such as tracert l-stat.livejournal.com or tracert community.livejournal.com.
3. If necessary, copy the information into a text editor, email, or support requset. If you are unsure how to do this, it is explained in the [linked] tutorial.
Mac OS X or Linux
1. Open the Command Prompt or Terminal. If you are unsure how to do this, it is explained in the [linked] tutorial.
2. Type traceroute www.livejournal.com. If requested, you may also need to traceroute to subdomains, such as traceroute l-stat.livejournal.com or traceroute community.livejournal.com.
3. If necessary, copy the information into a text editor, email, or support request. If you are unsure how to do this, it is explained in the [linked] tutorial.
To retreive ping information:
Windows 2000/XP/Vista
1. Open the Command Prompt. If you are unsure how to do this, it is explained in the [linked] tutorial.
2. Type ping www.livejournal.com. If requested, you may also need to ping subdomains, such as ping l-stat.livejournal.com or ping community.livejournal.com.
3. If necessary, copy the information into a text editor, email, or support request. If you are unsure how to do this, it is explained in the [linked] tutorial.
Mac OS X or Linux
1. Open the Command Prompt or Terminal. If you are unsure how to do this, it is explained in the [linked] tutorial.
2. Type ping -c 10 www.livejournal.com. If requested, you may also need to ping subdomains, such as ping -c 10 l-stat.livejournal.com or ping -c 10 community.livejournal.com.
3. If necessary, copy the information into a text editor, email, or support request. If you are unsure how to do this, it is explained in the [linked] tutorial.
I need someone to tell me how to correctly to fill in the "how to copypasta text from the command prompt/terminal" bit. I could really use this, because it's not uncommon for people to get frustrated and do screenshots instead, and (1) that means that only sighted volunteers can help answer these requests and (2) I personally cannot see the screenshots from many locations. I'm not sure if it's as complicated on MAC OS X as it is in at least some versions of Windows.
This should be filed under the existing Memory Category @ General Tutorials
Create 'Opening the Command Prompt or Terminal'
DISCLAIMER: This document is not an official LiveJournal document. It is a resource document maintained by a fellow user. The original source of information is noted, where available. LiveJournal takes no responsibility for the information found in this document.
Open a Command Prompt or Terminal
Windows 2000/XP:
Click Start, then select Programs, Accessories, and then Command Prompt.
Windows Vista:
Click the Vista logo, then select All Programs, Accessories.
Right-click Command Prompt and select Run As Administrator.
Macintosh OS X:
Open a Finder window.
Click Applications, then click Utilities, then click Terminal.
Linux:
Due to the number of Linux flavours, if you are not sure how to access the command prompt or terminal, please consult your system documentation or your favourite search engine.
Copying text from a Command Prompt or Terminal
Windows XP/Vista
1. Right-click and select 'Mark' from the right-click menu.
2. Select the text you would like to copy.
3. Push the Enter key to copy the selected text.
4. Paste the text as appropriate, by holding down the 'Control' key and pressing the 'V' key.
Macintosh OS X
1. Select the text you would like to copy.
2. Copy the text by holding down the 'Control' key (also called the Apple key) and pressing the 'C' key.
3. Paste the text by holding down the 'Control' key and pressing the 'V' key.
Linux:
Due to the number of Linux flavours, if you are not sure how to copy text from the command prompt or terminal, please consult your system documentation or your favourite search engine.
These should be filed under a new category "@ Troubleshooting Tutorials":
Edit ' Clearing DNS Cache: Windows, Macintosh OS X and OS X 10.5, and Linux'
DISCLAIMER: This document is not an official LiveJournal document. It is a resource document maintained by a fellow user. The original source of information is noted, where available. LiveJournal takes no responsibility for the information found in this document.
The DNS Cache stores information on the IP address that any given domain or subdomain points to. This is separate from your browser's cache of visited pages. Emptying your DNS Cache will force your computer to request updated DNS information. However, as your Internet Service Provider may also have cached DNS information, it may take up to approximately 48 hours to receive fully updated DNS information after a change has been made.
To empty your DNS Cache:
1. Open the Command Prompt or Terminal. If you are unsure how to do this, it is explained in the [linked] tutorial.
Windows 2000/XP/Vista:
2. Enter ipconfig /flushdns
Macintosh OS X:
2. Enter lookupd -flushcache
Macintosh OS X 10.5 (Leopard):
2. Enter dscacheutil -flushcache
Linux:
2. Restart the nscd daemon by entering /etc/init.d/nscd restart
Create 'Troubleshooting with nslookup, traceroute, and ping'
DISCLAIMER: This document is not an official LiveJournal document. It is a resource document maintained by a fellow user. The original source of information is noted, where available. LiveJournal takes no responsibility for the information found in this document.
To retreive DNS lookup information:
1. Open the Command Prompt or Terminal. If you are unsure how to do this, it is explained in the [linked] tutorial.
2. Type nslookup livejournal.com. If requested, you may also need to lookup subdomains, such as nslookup l-stat.livejournal.com or nslookup community.livejournal.com.
3. If necessary, copy the information into a text editor, email, or support request. If you are unsure how to do this, it is explained in the [linked] tutorial.
To retreive traceroute information:
Windows 2000/XP/Vista
1. Open the Command Prompt. If you are unsure how to do this, it is explained in the [linked] tutorial.
2. Type tracert www.livejournal.com. If requested, you may also need to traceroute to subdomains, such as tracert l-stat.livejournal.com or tracert community.livejournal.com.
3. If necessary, copy the information into a text editor, email, or support requset. If you are unsure how to do this, it is explained in the [linked] tutorial.
Mac OS X or Linux
1. Open the Command Prompt or Terminal. If you are unsure how to do this, it is explained in the [linked] tutorial.
2. Type traceroute www.livejournal.com. If requested, you may also need to traceroute to subdomains, such as traceroute l-stat.livejournal.com or traceroute community.livejournal.com.
3. If necessary, copy the information into a text editor, email, or support request. If you are unsure how to do this, it is explained in the [linked] tutorial.
To retreive ping information:
Windows 2000/XP/Vista
1. Open the Command Prompt. If you are unsure how to do this, it is explained in the [linked] tutorial.
2. Type ping www.livejournal.com. If requested, you may also need to ping subdomains, such as ping l-stat.livejournal.com or ping community.livejournal.com.
3. If necessary, copy the information into a text editor, email, or support request. If you are unsure how to do this, it is explained in the [linked] tutorial.
Mac OS X or Linux
1. Open the Command Prompt or Terminal. If you are unsure how to do this, it is explained in the [linked] tutorial.
2. Type ping -c 10 www.livejournal.com. If requested, you may also need to ping subdomains, such as ping -c 10 l-stat.livejournal.com or ping -c 10 community.livejournal.com.
3. If necessary, copy the information into a text editor, email, or support request. If you are unsure how to do this, it is explained in the [linked] tutorial.