Yesasia - Have you ever came up against a problem like me?
It was the first time I had ordered at Yesasia. But I came up against a problem
From: "account-global@yesasia.com"
To: hansuikei@yahoo.com
Sent: Sat, July 2, 2011 7:27:18 AM
Subject: YesAsia --- Cannot Bill credit card after order fulfill
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Cannot bill credit card after
order fulfill (Order: 6325475)Dear Nen,
Thank you for shopping with YesAsia.com!
We are writing to inform you that we were unable to bill your credit card, Visa 4426 (last 4 digit), for your recently fulfilled order on Jul/02/2011. We tried to bill your credit card during the following two business days, but those attempts were also unsuccessful.
We will attempt to bill the same credit card offline for the amount of 44.47 during the next 3 business days. If that attempt is also unsuccessful, we will contact you separately to notify you.
Should you be aware of any problems with your credit card, e.g. if it has expired or been cancelled, please contact our Customer Service Department in order to settle your outstanding payment with an alternative credit card or other payment option. We will provide you with further instructions when you contact us.
Thank you for your attention.
Yours sincerely,
Accounting Department
YesAsia.com Ltd.My reply after checking my credit card
--------------------------
From: Nen
To: account-global@yesasia.com
Sent: Saturday, July 02, 2011 10:21 AM
Subject: Re: YesAsia --- Cannot Bill credit card after order fulfill
I'm the one whose order number is 6325475.
After reading your email, I went to the bank to ask about this problem. They checked my credit card and said that: there had been many attempts at billing 44.47$ and there had been one to be approved, then the money in my card is subtracted.
This is the first time I've used a credit card and ordered at a website. The money in my card is only much enough to pay 44.47$. So after one attempt had been approved, the others would be unsuccessful.
Can you check again and please reply to me today. Because tomorrow, I'm going on holiday to Singapore for a week, so I can't check my email, or use my mobile phone number. You can only contact me by next Sunday.
Thank you for your attention and I'm very sorry for my terrible English
Yours sincerely,
Nen
------------------------------
They replied:
From: Account Global
To: Nen
Sent: Mon, July 4, 2011 12:35:16 PM
Subject: Re: YesAsia --- Cannot Bill credit card after order fulfill
Dear Valued Customer,
Thank you for your email.
Please kindly be noted that the billing of your as follow:
On May 14,2011, we have obtained the authorised pending amount of USD44.47, which is prepared for the billing of the order once the requested items were shipped.
However, on June 28, 2011, while the requested items were shipped, the pending amount became invalid to be billed, since that amount was obtained about a month ago. That was why we needed to obtain an authorization amount of USD44.47 again for the billing.
However, we failed to bill while the requested items were shipped. In order to settle the order, we need another credit card to do so. The details was explained in the previous email.
As an alternative, you might settle the order through PayPal.
We apologize for any inconvenience caused.
Please feel free to contact us again for further enquiry.
Thank You.
Yours sincerely,
Accounting Department
And they sent me one more:
Alternate Credit Card Request
(Order: 6325475) Dear Nen,
Thank you for shopping with YesAsia.com!
We are writing to inform you that we failed to bill your provided credit card, Visa 4426 (last 4 digit), for your recently shipped order on Jul/05/2011. We made repeated attempts on subsequent days to bill your credit card, but those attempts were also unsuccessful.
We suggest that you use an alternate credit card to settle the outstanding payment of USD 44.47. Please provide us (account-global@yesasia.com) with the following information from an alternate credit card:
Thank you for your attention.
Yours sincerely,
Accounting Department
Yesasia.com Ltd.
----------------
I was so mad that I replied:
I'm the one whose order number is 6325475.
http://www.acb.com.vn/en/ This is the website of the bank who provided me that credit card. I suggest that you should contact them to ask about my credit card. I'm sure that they will tell you: There is one of your attempt at billing 44.47$ which is approved.
You can stop sending the products I ordered although 44.47$ is a large amount of money for me. I'm only a student at high school. And I'm not old enough to have paypal. Had I had paypal, I wouldn't have bought goods at your website. My parents don't want me to buy goods on Internet because I may be cheated. There are so much many problems which a student like me can't solve. I'm very tired of explaining about this problem.
I won't definitely order at your website again because of your service.I'm very disappointed and I will tell my friends this problem and recommend them not to use your service so as to avoid any problems like this. Were the amount of money in my credit card 90$ or more, at least I would lost 88.94$, right? If I used an alternative card and I received my goods, I would still lose 44.47$. Actually, I can't afford.
I repeat: I'm very mad at your service and I will accept losing 44.47$ if you can't solve this problem. Moreover, I'll warn my friend who is using your service.
Please don't phone me because my English is very bad and I can hardly hear what you say. Just send me an email after you read mine.
Thank you for your attention and I'm very sorry for my terrible English
Yours sincerely,
Nen
And the next day, they sent me another email
From: Account Global
To: Nen
Sent: Monday, July 11, 2011 12:23 PM
Subject: Re: YesAsia --- Cannot Bill credit card after order
Dear Valued Customer,
Thank you for our email.
Please kindly be informed that we successfully billed your credit card for USD44.47 on 7th July, 2011. And the requested products were sent to the requested shipping address.
We deeply apologize for any inconvenience caused.
Should you have any further inquiry or comment, please do not hesitate to contact us.
Thank you
Yours sincerely,
Accounting Department
I was so angry but it is still lucky that I don't lose my money, ne? I have been informed that my ordered goods is at the post office now. This afternoon, I'll go there to receive them or it'll be tomorrow since it's raining.
From: "account-global@yesasia.com"
To: hansuikei@yahoo.com
Sent: Sat, July 2, 2011 7:27:18 AM
Subject: YesAsia --- Cannot Bill credit card after order fulfill
Cannot bill credit card after
order fulfill (Order: 6325475)Dear Nen,
Thank you for shopping with YesAsia.com!
We are writing to inform you that we were unable to bill your credit card, Visa 4426 (last 4 digit), for your recently fulfilled order on Jul/02/2011. We tried to bill your credit card during the following two business days, but those attempts were also unsuccessful.
We will attempt to bill the same credit card offline for the amount of 44.47 during the next 3 business days. If that attempt is also unsuccessful, we will contact you separately to notify you.
Should you be aware of any problems with your credit card, e.g. if it has expired or been cancelled, please contact our Customer Service Department in order to settle your outstanding payment with an alternative credit card or other payment option. We will provide you with further instructions when you contact us.
Thank you for your attention.
Yours sincerely,
Accounting Department
YesAsia.com Ltd.My reply after checking my credit card
--------------------------
From: Nen
To: account-global@yesasia.com
Sent: Saturday, July 02, 2011 10:21 AM
Subject: Re: YesAsia --- Cannot Bill credit card after order fulfill
I'm the one whose order number is 6325475.
After reading your email, I went to the bank to ask about this problem. They checked my credit card and said that: there had been many attempts at billing 44.47$ and there had been one to be approved, then the money in my card is subtracted.
This is the first time I've used a credit card and ordered at a website. The money in my card is only much enough to pay 44.47$. So after one attempt had been approved, the others would be unsuccessful.
Can you check again and please reply to me today. Because tomorrow, I'm going on holiday to Singapore for a week, so I can't check my email, or use my mobile phone number. You can only contact me by next Sunday.
Thank you for your attention and I'm very sorry for my terrible English
Yours sincerely,
Nen
------------------------------
They replied:
From: Account Global
To: Nen
Sent: Mon, July 4, 2011 12:35:16 PM
Subject: Re: YesAsia --- Cannot Bill credit card after order fulfill
Dear Valued Customer,
Thank you for your email.
Please kindly be noted that the billing of your as follow:
On May 14,2011, we have obtained the authorised pending amount of USD44.47, which is prepared for the billing of the order once the requested items were shipped.
However, on June 28, 2011, while the requested items were shipped, the pending amount became invalid to be billed, since that amount was obtained about a month ago. That was why we needed to obtain an authorization amount of USD44.47 again for the billing.
However, we failed to bill while the requested items were shipped. In order to settle the order, we need another credit card to do so. The details was explained in the previous email.
As an alternative, you might settle the order through PayPal.
We apologize for any inconvenience caused.
Please feel free to contact us again for further enquiry.
Thank You.
Yours sincerely,
Accounting Department
And they sent me one more:
Alternate Credit Card Request
(Order: 6325475) Dear Nen,
Thank you for shopping with YesAsia.com!
We are writing to inform you that we failed to bill your provided credit card, Visa 4426 (last 4 digit), for your recently shipped order on Jul/05/2011. We made repeated attempts on subsequent days to bill your credit card, but those attempts were also unsuccessful.
We suggest that you use an alternate credit card to settle the outstanding payment of USD 44.47. Please provide us (account-global@yesasia.com) with the following information from an alternate credit card:
- Credit card number
- Expiry date (MM/YYYY)
- Cardholder's name
- Billing address (as shown on your bank statement)
- Card type (Visa/Mastercard/American Express/JCB)
- Name of Card issuing bank
Thank you for your attention.
Yours sincerely,
Accounting Department
Yesasia.com Ltd.
----------------
I was so mad that I replied:
I'm the one whose order number is 6325475.
http://www.acb.com.vn/en/ This is the website of the bank who provided me that credit card. I suggest that you should contact them to ask about my credit card. I'm sure that they will tell you: There is one of your attempt at billing 44.47$ which is approved.
You can stop sending the products I ordered although 44.47$ is a large amount of money for me. I'm only a student at high school. And I'm not old enough to have paypal. Had I had paypal, I wouldn't have bought goods at your website. My parents don't want me to buy goods on Internet because I may be cheated. There are so much many problems which a student like me can't solve. I'm very tired of explaining about this problem.
I won't definitely order at your website again because of your service.I'm very disappointed and I will tell my friends this problem and recommend them not to use your service so as to avoid any problems like this. Were the amount of money in my credit card 90$ or more, at least I would lost 88.94$, right? If I used an alternative card and I received my goods, I would still lose 44.47$. Actually, I can't afford.
I repeat: I'm very mad at your service and I will accept losing 44.47$ if you can't solve this problem. Moreover, I'll warn my friend who is using your service.
Please don't phone me because my English is very bad and I can hardly hear what you say. Just send me an email after you read mine.
Thank you for your attention and I'm very sorry for my terrible English
Yours sincerely,
Nen
And the next day, they sent me another email
From: Account Global
To: Nen
Sent: Monday, July 11, 2011 12:23 PM
Subject: Re: YesAsia --- Cannot Bill credit card after order
Dear Valued Customer,
Thank you for our email.
Please kindly be informed that we successfully billed your credit card for USD44.47 on 7th July, 2011. And the requested products were sent to the requested shipping address.
We deeply apologize for any inconvenience caused.
Should you have any further inquiry or comment, please do not hesitate to contact us.
Thank you
Yours sincerely,
Accounting Department
I was so angry but it is still lucky that I don't lose my money, ne? I have been informed that my ordered goods is at the post office now. This afternoon, I'll go there to receive them or it'll be tomorrow since it's raining.