If you have sent me mail since approx 10th September and you need a response this side of next weekend (if then) please bounce it on to me at work
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I've just arrived back in the UK, and will be shopping for broadband shortly. In the meantime I'm occasionally using my Demon dial-up account for access, not just a mailspool. Demon have not covered themselves in glory with a) their failure to deal with the not-working warrington not-modem, b) this week's mail snafu. After ten years with them, the time may have come to say goodbye.
I've really had enough. I still don't have access to my mail sitting on the Demon punts and it now looks as if they have made a billing screw up again and canned my connection and are declining to deal with it. I no longer use their news server or webspace because of the unreliability. The customer service sucks rocks. The webmail interface is non existent. Turnpike is effectively dead software. Their mail servers have had so many problems (for me) that I had diverted mail away as well - its just bad luck I had rerouted it at the time of the latest problems.
I've kept it largely as a backup connection (there are much cheaper options) and international dial up (for which there are also better options now) and a large dollop of sentimental value really. Its a shame they managed to take a good company and run it into the ground.
Changing from Demon was a relief - customer care there is non-existent. It's fine so long as there are no problems at all - but get a problem, and there is no way of sorting it out. And, more irritatingly, no attempts to mollify the customer at all (unlike utility companies, who may be fairly blase, but at least do manage to sound apologetic and grovelling when they have got it wrong).
See above - they still haven't sorted out my access and I no longer use the services because of lack of reliability. The backup connection could be obtained cheaper elsewhere. Its a 'tenner a month' I'd rather save or spend on something useful.
The feeling must be general. I just received an offer of a price reduction coupled with a 12 month contract lock in.
It's hard. 10, 12?!, years ago Demon was the best techies' IAP and I still remember it well. A complete news feed was good too. But its price is out of line now and there seems to be a download limit, which I don't remember being announced. How much do I want a static IP?
OTOH live chat seems to be able to offer good technical service even if they did ask for my password.
I think it is a wide spread view that even long term Demonites are just giving up. Static IPs are simply not necessary in the way they used to be for running services (and in fact my cable IP is pretty damned static anyway - certainly I very rarely have to update Dyndns) and I don't run services in the way I used to anyway.
They still haven't sorted out my access. I've two weeks worth of mail sat there now - or would have if I hadn't rerouted it as soon as I found there was a general pop3 problem. It is vastly over priced now for what it offers and I've just had enough.
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I've kept it largely as a backup connection (there are much cheaper options) and international dial up (for which there are also better options now) and a large dollop of sentimental value really. Its a shame they managed to take a good company and run it into the ground.
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It's hard. 10, 12?!, years ago Demon was the best techies' IAP and I still remember it well. A complete news feed was good too. But its price is out of line now and there seems to be a download limit, which I don't remember being announced. How much do I want a static IP?
OTOH live chat seems to be able to offer good technical service even if they did ask for my password.
Reply
They still haven't sorted out my access. I've two weeks worth of mail sat there now - or would have if I hadn't rerouted it as soon as I found there was a general pop3 problem. It is vastly over priced now for what it offers and I've just had enough.
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