Comments | iylliana: There's nothing so good for the inside of a man as the outside of a horse*

iylliana

There's nothing so good for the inside of a man as the outside of a horse*

Jun 06, 2011 13:38

---------- Forwarded message ----------
From: JENNIFER AGNEW <jennifer.agnew@virgin.net>
Date: 5 June 2011 14:42
Subject: Groupon Lesson @ Lime Park
To: martine@[redacted], lynda.kingston@[redacted], glenn@[redacted]

Thank you for your online booking and getting in touch regarding the Groupon deal. The deal expires on the 11th June, just as our ( Read more... )

horse riding, glenn, bad customer service, groupon, angry email

Comments 2

crm June 6 2011, 22:35:22 UTC

bring her down to cork, i can sort out some boat sailing lessons.

iylliana June 9 2011, 00:15:44 UTC

Well the lady from Lime Park got back to me to apologise profusely, and explain that they begged Groupon to let them stop at 600, but Groupon made them take 900, so they are having massive logistical problems fitting everyone in and have had to take on more staff despite the lessons being at a large discount and not really covering the cost.

Groupon have also got back to say a standard line about being sorry, it not being their fault that all bookings are subject to availability, and that Glenn can have a refund.

I am going to push harder at Groupon to answer the allegation that they basically forced this situation into being, and see if they have anything to say about that. I would be interested to find out other people's Groupon experiecnes, both from a consumer and a business point of view. I feel an article coming on...