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[jacobeanangel]

15 months ago John bought an iMac (best he could buy at the time, you don't want to know the cost... ) - we didn't get apple care because we never buy extended warranties. A month ago the iMac died. Took it to the apple shop, they said it may be the logic board and that will cost £400-£500 to repair. We said ouch, but go ahead... They couldn't

Comments

[bigbadg]

um... under the first 3 years the retailer is required to provide redress in cases where the fault has been caused by product failure anyway. so good job apple, well done for obeying the laws.

i have to say, i keep on hearing people say good things about apple cmr services but the only difference i'm reading here is that if this was done through us you'd have been refunded the cost of repair due the age of the machine.

Also, when you say Milford, do you mean Milford Haven?

[jacobeanangel]

I know that if they had tried to say it was out of warranty therefore 'tough luck, and here's your dead machine back' I would have been pressing them on the whole 'durable' bit of the law - they offer a warranty for three years so it is fair to assume it should last that long - but - you have to show that it shipped with the problem inherent in it if they get arsey, or so I believe. They tried to repair it and failed - if they had repaired it then yes, they would have tried to charge us (at which point I would have broken out the above) so we are happy they gave up and replaced it - easier all round

[randomdiversion]

I've never bought apple care and haven't had a problem. However since they couldn't figure out what was wrong the most likely culprit for such an early demise was some manufacturing defect and it's probably valuable for apple to take back your machine for some serious home-office quality control dissection.

Apple products are really reliable and it doesn't surprise me that they gave you a new machine because they have a serious failure so rarely that they don't have to do something like that often, and you are experiencing what doing that does for customer loyalty and satisfaction.

To me having an Apple instead of a PC is like having a Japanese car instead of an American one (except Apple is an American company and most PC's are from Japanese or Taiwanese companies). Maybe a little more expensive up front but when you turn it on it works and with a little reasonable maintenance it will keep running until something smashes it.

[randomdiversion]

er, 'reasonable maintenance' as in updating software, the 'oil change' of computing.

[bigbadg]

-quote-
Apple products are really reliable and it doesn't surprise me that they gave you a new machine because they have a serious failure so rarely that they don't have to do something like that often, and you are experiencing what doing that does for customer loyalty and satisfaction.
-end quote-

As somebody who works in tech support though thats what we do when we cant fix machines even if they are oow (but under 6 years old) as it's a requirement of the law.

What realy gets me is that when apple does this people go "yay apple" but when currys or pcworld does this all people do is moan about our poor service.

Having said that, credit where credit is due, i do hear wonderful things about apples support people (and the way the company treats them, rather than the horrid conditions we work in) but i have to say that the service they offered above is the minimium i would expect under the law.

[jacobeanangel]

We bought a new printer when the old one gave up the ghost after long service. We bought it from pc world. The sale guy tried half heartedly to sell us an extended warranty - given that the printer was under £100 there really wasn't a point - if it lasts even one year that will do... However - the manager then came over and started to put pressure on - saying that if it went wrong out of warranty we'd be paying out, and telling us it was something we absolutely must buy... He didn't like it when we told him that we wouldn't pay if he had sold something that wasn't durable etc - he was extremely unpleasant, and if it hadn't been such a good deal we would have walked out without the printer. We didn't buy the extended warranty, much to his discomfort. Pc World has a bad rep for us now, because the manager was a tw*t