In regards to the title... I think the last time I read those rules was when I first signed up, which was a few years ago. I think this should be a lesson for all that rules should be re-read now and again to avoid committing a faux-pas.
This happened to one of my friends at one of her old jobs. But it would happen A LOT.
She worked for a toy store in a mall and, as a result, her lunch breaks were usually spent in the food court. Customers would see her shirt for the toy store, go up to her, and start asking her about stuff like if they still had x-item that's on sale still in stock, or if new-item has arrived yet, etc...
She's on her break! She has a food tray in front of her, while sitting in the FOOD COURT. If you want to know about something in a certain store, go to that store and ask the people working IN the store.
And if she tried telling them that she was on her break, but that there would be people IN the store happy to assist them, some of them would reply with something like: Well, I don't want to go in unless I can be sure x-item is there (the store is literally RIGHT NEXT to the food court)/well, I don't actually want to go in today, I was just asking to see if.../I couldn't find anybody.
Number 2: At my previous job after the store closed (the chain was bought out and that particular store closed in March). One of my co-workers told me about it, as I had left in December to start a new job:
On the last day of the store being open, they closed at 5:00. They had signs posted all week to let people know when the last day was, and that they would be closing at 5:00 that day. 5:10, there is nothing left in the store except for empty counters where the cashes used to be and pillars they keep walking in to; some woman comes knocking on the door. They tell her they're closed and she can't come in.
"That's ok, I just want to see."
There's nothing to see, we're closed (I'm sure they used more tact than that, but I'm paraphrasing what I'm sure they would have wanted to say).
"But I just want to see!"
The store is frakin' empty, woman!
It took them for ever to get her to leave. She kept trying to negotiate her way in to the store, thinking that just because business was over with that they would bend the rules and let someone who does not work at the store (i.e. has no authority to be there), in the store.