Comments | jamesbeary: I do not get it.

jamesbeary

I do not get it.

Oct 07, 2007 06:07

I have noted that the nighttime shift for Sorenson Video Relay Interpreter, they are way more personable, friendlier and relaxed. Not like the daytime shift when you might end up with a tired and stressed interpreter on some occasions ( Read more... )

Comments 5

dodgingwndshlds October 7 2007, 13:40:38 UTC

We do have more fun at night it's true.. The callers seem to be more friendly, too ( ... )

jamesbeary October 7 2007, 14:28:22 UTC

I have been guilty of eating and drinking while on VRS converstation. I don't smoke. On occassion I would check my blackberry during a VRS call, but that's when I am put on hold.

I do try to do a brief explaination about what a VRS call will be. If I say I am calling to Land's End, then they would adapt to that. Helps them to know beforehand.

Since I am the manager for 10 trainers in my region, I wonder if you have any pet peeves about trainers calling to report their activity?

Thanks so much for commenting, it has enlighted me.

dodgingwndshlds October 7 2007, 14:38:52 UTC

And most callers are like you; friendly, and great to work with.

As for the trainers, those are always my favorite calls. There is nothing better than working with callers on BOTH ends that are familiar with our jobs, and part of out team as well... Seriously, the trainers rock, just they way they all automatically know that we struggle with serial numbers that have the letters f, v, o or w that look so much like the numbers 9, 2, 0, and 6, and automatically makeing that clear. It's awesome.

Plus.. Some of those trainers are damn hot.

I totally did not just say that.

oops.

jamesbeary October 7 2007, 18:10:00 UTC

That is great news. I train the trainers and part of their learning experience is how to sign this method. Sorenson developed such a system and I am sure all SVRS terps know this as well. They usually pick it up in a hour.

Even my VP clients pick this up and adopt this for themselves. That's good thing

buddachewie October 8 2007, 20:26:22 UTC

On the other side of the coin, I work overnight shifts usuaully and when I get those kind of calls, the interperter is often grumpy... although to be fair, half the time it's crank calls... so I can understand.