So, what can you do with the Skype IVR?

[jayakrishnan]

I had written earlier about why IVR software do not support Skype. Now that we have a working Skype driver in Xtend IVR and a free one port Developer Edition available for download, let us take a look at what is possible using Skype and the toolkit.

For starters, all generic ivr samples that are present in the samples directory work with the Skype

Comments

High-pitched wav playback

[anonymous]

Hi, when trying out the developer environment, there's no problem, but when actually testing with a SkypeIn and Skype client, the Wav is played back in a very high pitch and also chopped up.

Have you heard anything like this before?

Working IVR Open Source C# Example

[anonymous]

1.The rate is not 48khz it's 16khz, 16 bit mono.

From: http://jayakrishnan.livejournal.com/581.html

http://forum.skype.com/index.php?showtopic=807811

Re: Working IVR Open Source C# Example

[jayakrishnan]

At the time of that post (in 2007), the Skype Audio API was not available. Xtend IVR (at that time) used a dummy custom windows audio driver to obtain the audio data from Skype. The 48 Khz referred to in that post deals with the fact that Skype opens the windows audio driver in 48 Khz mode and the need to down convert from that when using a dummy custom windows audio driver approach.

Xtend IVR today uses the the Skype Audio API which provides the audio data in 16 KHz 16 bit mono format which is a lot easier to deal with :-).

[ext_4033140]

Hi Jayakrishnan,

I am trying to do automation in skype ivr ,moto is to do automate in the process of dialing..for example in banking ivr..we need to press 1 for language,2 for pin and 3 for card number.Our script or bot or Xtend ivr can perform the same task without manually pressing 1 or 2 ??
Can you please let me know whether we can do the same automation using Xtend IVR or via other method,it will be very helpful.
Looking forward to your reply.
Thanks in advance.

[jayakrishnan]

Unfortunately, the Skype Desktop API (used by Xtend IVR and a whole lot of other software) has been discontinued by Microsoft since 2015. The only workaround currently available is to use an older version of Skype say the (6.XX) version instead of the the current (7.XX) along with Xtend IVR.

However, I do not recommend this as Microsoft has already indicated that it is discontinuing its support for versions of Skype 7.16 and below as of March 1st 2017.

Another way to perform integration with Skype was via their SIP-Profiles which would provide you with a SIP account using which you could receive and make calls. I am however unaware of the current status of their Skype for SIP product.