Comments | jenharts: (без темы)

jenharts

(Untitled)

Feb 07, 2007 16:12

I'm thinking of switching my home phone service to Vonage - anyone have any horror/happy stories about them - quality, customer service (or lack thereof), etc.?

Comments 6

Stay away! pickmansraven February 7 2007, 22:17:10 UTC

We had Vonage for 5 months and disconnected it recently. We had frequent dropped calls, bad quality, several times a week it would "die" for no reason, and I was singularly unimpressed. (I tried to keep it a good long time before giving up on it.) We also had a Comcast Cable Modem, FYI.

However, if this doesn't scare you away, I have my old Vonage Router, and I'll sell it to you. :)

Cheers!

Re: Stay away! sound_and_furyx February 8 2007, 16:52:25 UTC

My parents got Vonage and are having the same problems with it. Nothing is more frustrating than Vonage dropping a call and then "dying" and not letting you call the person back. When calls do go through, they're frequently staticy.

technoir February 7 2007, 23:20:55 UTC

The only problem I have had with voip services is it is directly dependent on bandwidth. If your connection is poor or your doing alot of bandwidth for downloading or uploading then it will reflect in poor signal. If you dont have those issues and you turn up the bandwidth usage on the vonage service then it will work fine. For what it is worth I used packet8 their competetor and they did fine.

chapel_of_words February 8 2007, 02:59:55 UTC

We use SunRocket, as a cheaper alternative to Vonage, and have had great success with it. It's my 'official' IBM line - whenever I go traveling my office phone goes with me. It's what's let us do crazy things like "work" from Seattle or Reno for a month at a time with no one caring. The only time I've noticed problems is when our wireless network matched in frequency with our phone (not really the VOIP problem) and that if there's heavy internet traffic I can temporarily have degraded quality - not dropped calls, but it's hard to hear other folks or they can't understand you. There's a nifty little tool that can ping your service and give you general readings on how good the quality of your service is in relation to VOIP - which will be important to know when looking at any VOIP solution ( ... )

mystech February 8 2007, 14:16:51 UTC

What's a home phone?

ladylilo February 8 2007, 14:48:25 UTC

Indeed, I want to know what this is as well. I'm not at all familiar with the concept.