Comments | joezer: Back at it...

joezer

Back at it...

Mar 13, 2013 23:02

Called out sick from work yesterday. Spent all of three hours out of bed to eat and try catching up with the world before placing myself in a medicated haze to break the fever I had running. The fever would hover anywhere from 99.4 - 100.1. Broke it so hard and well last night while sleeping that I woke up with my temperature at 97.5 when I checked ( Read more... )

Comments 4

bigkid March 14 2013, 03:58:30 UTC

How many calls do you take a day and what kind of support do you guys do? I hated doing it for 5 days a week, I can't imagine doing it 6 days a week...

joezer March 14 2013, 07:23:27 UTC

My days normally are second shift (3:30pm - midnight) M-F. The amount of calls I handle range anywhere from six to fifteen. Slow call volumes. The extra day I've been taking on is Sunday covering the phone queue from 10:45am - 7:00pm. Another slow period, but they needed the body in the office (average about a dozen calls).

I'm first level tech support for employees of an insurance provider. During the hours I'm on duty the majority of things I get are either system lockouts or VPN connection problems. Maybe the odd question now and then when Adobe Reader or Outlook gets a spanner in the works.

As these are employees there are no angry end users calling me; though I do bite my tongue from time to time when the issue works out to be either an ID10T or PEBKAC situation.

bigkid March 14 2013, 13:28:06 UTC

No wonder you're not getting burnt out then. When I left our technical assistance department I was doing at least 55 calls a day, plus projects I had to work on. Although it easily got into the 60's and 70's. As a department we were doing 19-20,000 calls a month and I believe they are doing a little more than that now, although they have more staff than when I was there.

I mostly supported internal employees... but they are nurses and doctors. Most very, very far from being technical people and would not be afraid to hide their anger nor refrain from expressing their passionate dislike for IT... And some of the patients when we started taking calls from them about our online medical records access were just nasty.

I do not miss that job!

joezer March 15 2013, 00:27:21 UTC

I can imagine that it was a mess to deal with. Glad you found a way to get out of there as well.