I just tried to change my email address with B & N on my B&N account. It is also where my NOOK is registered. So the customer service gal was being very helpful but finally said that they were not set up to change the email because your books are linked to your NOOK by your email address. That sounded strange since people must change their email
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That it's made difficult or illegal to keep a back-up copy of books you buy on your computer is part of the reason that I haven't bought anything to put on my Kindle. Between Project Gutenberg and fanfic, I have quite enough to read on it--and if the Kindle loses its mind, I still have all that content on my hard drive, and Calibre will happily send it to the next e-reader I get.
I hope the new critter arrives in a timely manner and that your swap-out goes without a hitch.
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