"No, I am not Mrs French. "
"Yes this is the correct address. "
"Yes there was a cockup with Newport. "
"No I already have a Modem... Look all I need is for the phone to be switched on and a new cable box to be installed."
"No, Digital NOT Analog."
"No I lived in CARDIFF not NEWPORT!!!"
"What do you mean my phone won't be on 'till tomorow, I'm
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