Time Warner Cable shenanigans
Here's a copy/paste of a post I just made on my Facebook page:
"Looks like I'm going to have to call Time Warner Cable at some point tomorrow, or Monday if their customer support isn't available on the weekend. When I set up this Internet service a year ago, I *explicitly* *asked* if the price on my bill would be going up after a year, and I was told that, no, it would not be going up after a year. And yet, here it is a year later, and they've arbitrarily raised the price on my Internet bill. I just talked to someone on the 'live chat' thing and he/she wasn't able (or willing) to do anything about it (aside from try to get me to buy a TV/Internet/phone bundle that costs twice what my bill is now [even after the arbitrary price increase], so that I could 'enjoy a new promotional price'), and he/she suggested that I call customer service to see if they could do anything. Isn't the live chat person considered to be customer service? Anyway, I think this is crap, especially after I expressly asked them if this was going to happen and was told no, it wouldn't. Either someone was misinformed or they blatantly lied about it. In either case, I'm not very happy about it."
"Looks like I'm going to have to call Time Warner Cable at some point tomorrow, or Monday if their customer support isn't available on the weekend. When I set up this Internet service a year ago, I *explicitly* *asked* if the price on my bill would be going up after a year, and I was told that, no, it would not be going up after a year. And yet, here it is a year later, and they've arbitrarily raised the price on my Internet bill. I just talked to someone on the 'live chat' thing and he/she wasn't able (or willing) to do anything about it (aside from try to get me to buy a TV/Internet/phone bundle that costs twice what my bill is now [even after the arbitrary price increase], so that I could 'enjoy a new promotional price'), and he/she suggested that I call customer service to see if they could do anything. Isn't the live chat person considered to be customer service? Anyway, I think this is crap, especially after I expressly asked them if this was going to happen and was told no, it wouldn't. Either someone was misinformed or they blatantly lied about it. In either case, I'm not very happy about it."