In all things, balance

[kass_rants]

Bob has been on the phone with a new customer today. It's her first time making a corset and she's "checking" each step with Bob. Which is fine. It's underwear. You know about Bob and underwear, right

Comments

[fallconsmate]

bob and underwear, huh? *smiles*

i can understand it from the customer "eek, i'm overcautious" standpoint and from the "wow, great customer service!" view, too.

GREAT customer service from bob!!! and also thoughtful in that he *does* say "if i can't come to the phone, i'll call you back". i APPRECIATE him for that, and both of y'all deserve hugs. *hugs and hugs*

(cause it can be irritating for a customer call to interrupt family time, too.)

[kass_rants]

I'm poking fun at Bob. He posted on our RH Facebook last week that his favourite part of the job was when women call up to talk about underwear. A writer was going to be giving a talk on 20s clothing at a convention and she was making up some of our patterns as show and tell and she asked him all about underwear. I have often said I am by (period) underwear obsessed, and 13 years of living with me has taught him a lot

[fallconsmate]

that's funny, about bob! and yes, always a good thing to tease lovingly about, too. :)

and YAY for good feelings from customers! having worked customer service on the retail level, i will agree that those days always rocked. *hugs and hugs*

and now i'm curious, what time zone *is* it? i'm 90% sure it's the one *before* atlantic time zone, but does it have a name?

[kass_rants]

It is the Atlantic Time Zone, but we don't do daylight savings. So this time of the year we're Atlantic and in summer we're the same as Eastern. I find most Americans have never heard of Atlantic time at all. This time of year, it seems like we spend a lot of time waiting for people to wake up.

[brickhousewench]

Yay for good customers! (Especially on a day when you need them)

[kass_rants]

Yup. Perfect timing!

[fionaniconnor]

That's very considerate of her! What a kind customer.