A very, very long day...
I just LOVE to run around in circles!
So, the Daughter calls us last night and, in tears, asks us to take her to the ER. She had hurt her back earlier in the day when she tried to lift some boxes at work. Fortunately, for all of us, the manager on duty filled out an injury report form and called it in. Initially, the Daughter didn't think she'd done too much damage, but when she got up from a nap, she could hardly walk. So we swept down and picked her up. I ran into work and got the "Urgent care authorization" form filled out and signed by the then manager on duty and off we went. The people at the ER were terrific...quick and professional and polite. The ER Doc asked her a few questions and poked along her back and said that it appeared that she had strained a muscle in her back and would feel better after a few days of rest and ibruprophen. (He also asked her if she was having trouble peeing, and when she said, "No", said "That's good". Apparently, if she had answered "yes" he would have suspected something more serious than just a strained muscle.)
So we sent home, they gave her some muscle relaxants and Valium and said that she should come back the next day and get checked out at the Occupational Health Care office that was right off the entrance to the ER.
So we did. Which, it seems, we weren't supposed to do because our restaurant/company didn't have an account (or whatever it was that we needed to have) with them. Which we would have okay with, except for the fact that the lady who was telling us this was the most condescending, interrupting person I have ever had to deal with. "That's not the correct form!" she says, disregarding my reply that "That's the only form we have." "I can't treat you." She says to the Daughter, as we tried to explain that we just hadn't wandered in, the ER Doc had told us to come back the next day. (And I had been treated at their office some years ago when I hurt my hand, as had other crew people from our store.) And the entire time she was acting this way, she had this big smile on her face.
We were then told that we had to go about 11 miles north to a Health care center that would look at her. There we were waited on politely and a file was created and everyone was very helpful. Except,as it turned out, we had to get a authorization slip from the Workman's comp company that was handling the claim. And the only person that could fax said slip to the Health care center wasn't answering her phone. For about two hours. Finally, I got hold of her and explained the situation (about 1:30pm..we had started off around 9:00am. We'd left the Health care center when we realized no one knew when the fax would come in.) and she said she would fax it. That was around 1:45pm. As of 4:30pm..still no fax, even though a wonderfully helpful woman at the center had called her again and she'd sent another fax ...and this one was to another fax machine at the center. But it never got there.
So now we're hoping to get things taken care of on Monday...I should have suggested that she mail us a slip..it would probably have gotten here tomorrow and we could get this taken care of for once and for all.
So, the Daughter calls us last night and, in tears, asks us to take her to the ER. She had hurt her back earlier in the day when she tried to lift some boxes at work. Fortunately, for all of us, the manager on duty filled out an injury report form and called it in. Initially, the Daughter didn't think she'd done too much damage, but when she got up from a nap, she could hardly walk. So we swept down and picked her up. I ran into work and got the "Urgent care authorization" form filled out and signed by the then manager on duty and off we went. The people at the ER were terrific...quick and professional and polite. The ER Doc asked her a few questions and poked along her back and said that it appeared that she had strained a muscle in her back and would feel better after a few days of rest and ibruprophen. (He also asked her if she was having trouble peeing, and when she said, "No", said "That's good". Apparently, if she had answered "yes" he would have suspected something more serious than just a strained muscle.)
So we sent home, they gave her some muscle relaxants and Valium and said that she should come back the next day and get checked out at the Occupational Health Care office that was right off the entrance to the ER.
So we did. Which, it seems, we weren't supposed to do because our restaurant/company didn't have an account (or whatever it was that we needed to have) with them. Which we would have okay with, except for the fact that the lady who was telling us this was the most condescending, interrupting person I have ever had to deal with. "That's not the correct form!" she says, disregarding my reply that "That's the only form we have." "I can't treat you." She says to the Daughter, as we tried to explain that we just hadn't wandered in, the ER Doc had told us to come back the next day. (And I had been treated at their office some years ago when I hurt my hand, as had other crew people from our store.) And the entire time she was acting this way, she had this big smile on her face.
We were then told that we had to go about 11 miles north to a Health care center that would look at her. There we were waited on politely and a file was created and everyone was very helpful. Except,as it turned out, we had to get a authorization slip from the Workman's comp company that was handling the claim. And the only person that could fax said slip to the Health care center wasn't answering her phone. For about two hours. Finally, I got hold of her and explained the situation (about 1:30pm..we had started off around 9:00am. We'd left the Health care center when we realized no one knew when the fax would come in.) and she said she would fax it. That was around 1:45pm. As of 4:30pm..still no fax, even though a wonderfully helpful woman at the center had called her again and she'd sent another fax ...and this one was to another fax machine at the center. But it never got there.
So now we're hoping to get things taken care of on Monday...I should have suggested that she mail us a slip..it would probably have gotten here tomorrow and we could get this taken care of for once and for all.