House update

[kernykat]

Well, the latest thing is that the agent isn't returning our calls... We've called on monday, tuesday, wednesday, and thursday this week, but Susan is always unable to take our call. Each time, we leave a message with the secretary for her to ring us back when she's free, but she never has... Today, I got fed up and asked to speak to the principal

Comments

[volacious_gus]

If they have your deposit money, they are not allowed to give it to anybody else.

What you need to do is find their fax number, and say that if you do not hear from them by close of business tomorrow (use those words.. sounds professional!) then you will escalate to the Rental Tribunal.

I had a similar problem after I paid a deposit on the car...wouldn't return my calls. It was only after I sent them a fax stating that if they didn't comply I would exercise a cancellation clause in the contract, did I end up getting a reply within 3 hours.

[jennigan]

yeah, do what gus says!