wanted: room to breathe

[kilter]

Wow, it's so nice to have gorgeous weather on the weekend. I'd forgotten what this was like! And I ran around all day yesterday so I could have the house in order by today, so I'm not obligated to do much of anything but enjoy the sun for the next couple days

Comments

[delphipsmith]

I've sat with 53 individuals with families and mortgages and health care needs over the past 14 months as they've cried or yelled or just had that terrible shocked and/or hopeless expression

Interesting piece you might like in the New York Times today, about a financial firm who's specifically hiring Baby Boomers as their customer service team for people whose investments have tanked. Partly it's because they're more reliable than twenty-somethings, but mostly it's because they're old enough to have some empathy and apparently are good listeners. There's a sad-but-funny quote at the end: "As good as they are, there are some calls that are even too much for this elite team. 'Whenever we get a call from one of the Madoff clients, they’re considered a special group,' Mr. Reymann said. 'We have been told to direct them to' the company’s Madoff team - 'that’s almost like a suicide prevention team.' "