(Untitled)

[kylota_kitten]

I get a massive phone bill a few days ago, and after a bit of investigation, there seemed to be 150 free local airtime minutes that vanished into thin air, and turned into billable minutes. So I do what a logical person would do: hunt down the customer service phone number and inquire

Comments

[samsoneffect]

You'd think that Customer Service would've advanced beyond crap like this.

[black_cracka]

I guess you are not aware that there is a much easier way.

1) *611 is the telus help line from any telus phone.
2) If you do not know your PIN you can answer a bunch of other questions that you would know the answers to, nobody remembers their PIN because you use it so rarely.
3) You can go online at mytelusmobility.com and check your detailed billing summary and see exactly what you were charged for (number/airtime/cost)

[black_cracka]

1) That's fine, just another number to call.
2) The phone is under my dad's name, so he actually had to call in. No way was I going to involve him if I could do this on my own. I wouldn't have been able to answer those question. Hence the telephone tag.
3) I did, I know exactly where I got charged, and I needed to ask where the hell my minutes WENT. It was through the billing summary that I found out I was charged 150 minutes more than I should have been. Under "free airtime" they listed 50 minutes instead of 200 minutes, and that's something a human needs to go in and correct :).

[kylota_kitten]

and that was just me....I forgot to sign in XD

[siu_yan]

I am still under my mom's plan! Oh I hate being a user too!