Comments | laoke: /crosses fingers

laoke

/crosses fingers

Feb 16, 2009 17:28

Things Are Happening™. In lines with my established policy of not posting specifics till they actually, you know, are confirmed, signed, and quite possibly three weeks into I'm not going to say what at this stage. But I figured the 1.7 people reading this deserved to be given a heads up that I haven't quite dropped off the side of the world yet ( Read more... )

Comments 7

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laoke February 16 2009, 04:36:03 UTC

You are 2.0 of an alien, and as such bring the total down.

tatjna February 16 2009, 04:38:29 UTC

*never reads your blog*

Nope, never.

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hairygeeknz February 16 2009, 06:21:59 UTC

You'd be surprised how often it actually works :(

laoke February 16 2009, 06:31:22 UTC

There's a reason that it's a cliche.

It's because it works. Yeah, I know it's frustrating for those users with a clue when we ask it. But, and here's the big thing, not asking it can waste 2 hours of your time as we try to troubleshoot what's going on, where a 5 minute reboot would have had you up and running again.

Granted, that can also mask a recurring problem, but as soon as I hear 'I've had this problem before' that's when I'll start looking deeper into superficially trivial problems.

So, yeah, apologies for asking the obvious. We feel ridiculous asking it, if it's any consolation. And if I know the user is technically literate, I'll tend to assume that they've already done it.

If it annoys you that much, let us know you've restarted when you log the call : )

twilight2000 February 16 2009, 18:06:08 UTC

I've improved my interaction with "help desk" 1000% by doing just that - "Hi, I've got an X issue. I've already rebooted and (whatever else I've done) - but that didn't fix the issue. What's next?"

Save IT time & mine ;>.

And almost congrats on whatever it is that might be happening - it's heartening to see others connecting - makes me feel better about my chances (also looking right now) ;>.

[oh, and I'm not really here - I'm also a figment of your imagination - Left Coast Version ;>)

4 rules for troubleshooting IT issues allyn February 16 2009, 06:44:28 UTC

i'm looking forward to it

tanithmoon February 16 2009, 19:25:59 UTC

I have my fingers and toes crossed for you... and can't wait to hear about it (not that i ever read your blog). ;-)