(no subject)
parcelforce? more like parcelfarce. ha ha. i made a funny. if you want to read one of my infamous letters of complaint, then i'll see you after the hop.
O! Parcelforce, how do I despise thee? Let me count the ways. There's five. Five ways. This is going to be a long one, so make sure you're sitting comfortably.
I ordered a package from Amazon on Sunday 15th May and paid the extra £4 for next-day delivery. Well, it's Saturday 21st May, and I'm sitting here with no package. Things do not look so good.
On Wednesday 18th I decided to track the parcel on your helpful website, only to find that it said "addressee cannot be located". Well, this building has only been here for a year and half, and the Royal Mail (the company that owns you) have had no problems delivering to this address. I decided to helpfully email you our full address and directions on how to get here. Thanks for not responding.
Finally, on Friday, I decided to call Parcelforce and sort this out, since the package contains my birthday presents from my girfriend, and she was getting worried that they would arrive late. The central Parcelforce office could locate our address no problems, so we were passed along to the local depot to find out what the problem was. I finally spoke to a very helpful woman called glenn, who located the driver and called me back to say that the parcel had arrived back at the depot, and assured me that we would be able to pick it up today (Saturday). Unfortunately, this turned out to be a lie.
I tried calling your ever-so-helpful helpline to determine your depot opening times, but after ten minutes on hold, I was cut off. After calling back and another fifteen minutes on hold, I was then told that your offices were closed, and I should check your website for any information I required. Thanks for the suggestion, but I tried that already. Your website says "for opening times, please call our helpline.".
After following unbelievably wrong directions to the depot (which included three wrong turns, a right turn where none was allowed, and even locating the depot on the wrong street - here's a hint: don't use MultiMap), I arrive to find it locked up like a fortress.
Why I had to chase you all this time when you have made absolutely no attempt to contact me or even reply to my messages, and after I have paid for a service that was in no way rendered, completely evades me. You cannot understand how utterly livid I am right now, and how unbelievably upset my girlfriend will be when this package doesn't arrive in time for my birthday.
May I make one suggestion? Get your fucking act together.
Lawrie
O! Parcelforce, how do I despise thee? Let me count the ways. There's five. Five ways. This is going to be a long one, so make sure you're sitting comfortably.
I ordered a package from Amazon on Sunday 15th May and paid the extra £4 for next-day delivery. Well, it's Saturday 21st May, and I'm sitting here with no package. Things do not look so good.
On Wednesday 18th I decided to track the parcel on your helpful website, only to find that it said "addressee cannot be located". Well, this building has only been here for a year and half, and the Royal Mail (the company that owns you) have had no problems delivering to this address. I decided to helpfully email you our full address and directions on how to get here. Thanks for not responding.
Finally, on Friday, I decided to call Parcelforce and sort this out, since the package contains my birthday presents from my girfriend, and she was getting worried that they would arrive late. The central Parcelforce office could locate our address no problems, so we were passed along to the local depot to find out what the problem was. I finally spoke to a very helpful woman called glenn, who located the driver and called me back to say that the parcel had arrived back at the depot, and assured me that we would be able to pick it up today (Saturday). Unfortunately, this turned out to be a lie.
I tried calling your ever-so-helpful helpline to determine your depot opening times, but after ten minutes on hold, I was cut off. After calling back and another fifteen minutes on hold, I was then told that your offices were closed, and I should check your website for any information I required. Thanks for the suggestion, but I tried that already. Your website says "for opening times, please call our helpline.".
After following unbelievably wrong directions to the depot (which included three wrong turns, a right turn where none was allowed, and even locating the depot on the wrong street - here's a hint: don't use MultiMap), I arrive to find it locked up like a fortress.
Why I had to chase you all this time when you have made absolutely no attempt to contact me or even reply to my messages, and after I have paid for a service that was in no way rendered, completely evades me. You cannot understand how utterly livid I am right now, and how unbelievably upset my girlfriend will be when this package doesn't arrive in time for my birthday.
May I make one suggestion? Get your fucking act together.
Lawrie