Comments | lessingejumeau: Rant - Boycotting American Airlines

lessingejumeau

Rant - Boycotting American Airlines

Jun 10, 2010 12:57

So I'm telling everyone I know and even people I don't know, really anyone who's gives a rat's @$$. We are officially boycotting American Airlines for life! This post is to invite everyone to feel free to join our boycott if they want. All the fun details of why they suck are below. Short story - American Airlines cost us $1,000 and a full day ( Read more... )

Comments 9

akitrom June 10 2010, 20:21:49 UTC

Some of that, like the prohibition of cash on the plane, make no sense at all. If there were a robber, there's also a federal marshal somewhere there...

On the other hand, some of that, including the hour-ahead thing, sound like TSA-imposed requirements. I'd ask Ben.

tina_mv June 10 2010, 20:29:50 UTC

We understand that we were late. It's the fact that every single person we talked to was extremely rude and unhelpful that we have a problem with. Also, if the machines wouldn't have been malfunctioning left and right we could probably have squeezed in just on time and not had any issues.

The only reason we are pursuing this is because we got the complete run around, could not get a straight answer from anyone and we did not get any apologies. Not one person who worked at that airport for that airline was sympathetic, understanding or nice. The further up the line we went the more rude they seemed to get. Then when we tried to file a complaint we get more of the same bs. Can only take so much from a company before we have to go above their heads. I was able to track down the CEO's information. He will be getting a letter.

akitrom June 10 2010, 20:47:52 UTC

Oh, absolutely. There's no excuse for rude or unpleasant customer service. (Indeed, if they were considerate, they would probably find that they'd have fewer problems.)

It's one thing if the gate agents are rude. But if you're getting an unacceptable reply from a complaint, then that's not just a person having a bad day, or aa single grump. That's corporate policy. And so, I suspect, you won't have much better luck with the CEO. He or she is the person defining corporate policy, and unless the CEO is fesh-faced and new to the company, the unpleasant experiences you two had were the way the CEO wants American to treat you.

tina_mv June 10 2010, 20:56:59 UTC

Very true. And that is why we will also be sending the same letter to the B.B.B. and to the Attorney General of FL.

Thread 5

pugilistgirl June 10 2010, 20:55:54 UTC

I had a similiar experience with United Airlines. Not one, not two, but 4 separate flights. Each and every single one was horrid. I got ZERO sympathy or compensation.

I no longer fly United. And every time I do fly, I send an email to UA telling them I've actively chosen another airline than theirs to fly on, even when it costs me more, or the times are inconvienent.

My sympathies that this happened on your honeymoon.

lessingejumeau June 10 2010, 21:51:31 UTC

We'll be doing the same with American that you do with United. We only had the one bad experience, but it was bad enough that I would never go back. Worst customer service I have ever encountered. And it would be 1 thing if it was only 1 person, but it seems to be the entire company. If you had that bad of an experience with United they may be getting added to our "do not fly" list too. Honestly the way airlines are going I would rather just drive if at all possible.

pugilistgirl June 11 2010, 00:06:29 UTC

For a lot of reasons I'm trying to drive more these days. Scarily enough, NorthWorst was one of the better ones before Delta got them. I really like flying Southwest, but they have a very limited airport list.

Definitely add UA to your do-not-fly list. I actually had one of their service reps *intentionally* HANG UP ON ME when I was trying to figure out where my luggage was. And I wasn't even shouting or otherwise verbally abusive (at that point). I was 4 days into a 6 day trip and still didn't have my luggage. I was trying to find out when it was coming and said I didn't think their luggage tracking system worked very well. He just said "Well, I disagree and I'm hanging up now." And he did. And when I called back to complain, the supervisor said "I don't see why that's a problem."

So yeah, don't fly UA.

tina_mv June 11 2010, 03:52:04 UTC

My cousin has had similar problems with NW so she had them as a don't fly. My family has had problems with American Airlines and US Airways before this so wasn't really looking forward to dealing with AA but didn't think it would be that bad. Best ones I've flown through have been Delta and Sun Country. Sun Country is still my favorite, they're just limited on where they fly to.