This is awful for you. Your mother gave a good suggestion about faxing the real paperwork and making a formal complaint but you shouldn't need to do this. You're ill. It's hard enough to live with illness without extra tasks being dumped on you like this.
And what made it even worse is how snarky they were about the whole thing. I'm not the kind of person to get upset easily, but the one thing that will always get me going is crap attitudes from people in the service industry. If you don't wanna be nice to people, don't work in a field where you face the general public every day.
I am happy to say the office manager called me back very promptly and was really nice and very apologetic. She didn't have an explanation, but at least offered empathy for how massive a pain in my ass this has been. She got me rescheduled and said she was going to take steps to ensure this doesn't happen again. I hope that was manager speak for the snotty girl is going to get her ass chewed out.
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I am happy to say the office manager called me back very promptly and was really nice and very apologetic. She didn't have an explanation, but at least offered empathy for how massive a pain in my ass this has been. She got me rescheduled and said she was going to take steps to ensure this doesn't happen again. I hope that was manager speak for the snotty girl is going to get her ass chewed out.
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