Comments | lilmikey1982: (без темы)

lilmikey1982

(Untitled)

Sep 03, 2005 15:01

Ya know, it's funny. I'm in Tier 2 Technical Support... you would think that when people call in with a problem, they would recognize that THEY are the ones needing MY assistance. However, this is not the case in some instances. The last call I had was a great example ( Read more... )

work, call centers

Comments 15

dearth September 3 2005, 22:36:14 UTC

Unless you get India. Then let loose.

LOLLERCOASTER

What about the Philppines, then? XD

lilmikey1982 September 4 2005, 02:31:41 UTC

The only issue I have with the Philppines is Palm. They have, hands down, the WORST tech support on this earth. There have been so many times where I will explain the problem to a lady named 'Beth', and this is how the conversation will go:

Mikey: Yea, My name is Mike with WDTS Verizon, how are you?
Rep: Yes
Mikey: I have a user who had a Treo 600, but upgraded to a Treo 600 and needs some assistance installing her new Palm Desktop software to be compatible with her new device.
Rep: Yes
Mikey: So we need some assistance with that.
Rep: Yes
*CLICK*

Oh man, they are the ABSOLUTE worst. It's not the Philppines itself, it's just Palm in general. But that's my rant. :)

dearth September 4 2005, 08:24:05 UTC

You know, I see the call center districts here in Manila, I wouldn't be surprised if they were stoned at work or what.

MIKEY! soaringshining September 3 2005, 22:48:15 UTC

I haven't talked to you in forever. I had to call tech support just the other day. I was nice and they fixed my problem...hurrah! So, how have you been lately?

Re: MIKEY! lilmikey1982 September 4 2005, 02:32:10 UTC

I've been very good! How about you?! I'm glad you were nice to the Tech Support rep... we really love it when we talk to nice people!! :-D

Re: MIKEY! soaringshining September 4 2005, 02:35:04 UTC

I am doing alright. Very disappointed with males though.

fillerbunny9 September 3 2005, 23:01:35 UTC

this is why I like doing tech support for apple. our customers are a lot more compliant when you tell them to do something, and don't tend to fight/abuse the tech. not to mention Tier 2 won't take that and is generally pretty quick to put them back in their place.

check out www.techcomedy.com

if ever there was proof that customers think that throwing a tantrum or abusing the technician will magically change things, it is there. check out "New Mouse" in the tech calls section.

lilmikey1982 September 4 2005, 02:33:26 UTC

ROFL, I have heard so much about that site, I can't wait to go there and check it out at home. :-D

Yea, Apple people are so much calmer. For example, we don't support (well, not true, but it's VERY VERY VERY limited to specific products and things that we do) Apple products. But when we explain this to Apple users, they are very calm about it. "Oh, OK, yea, I understand. No, no worries. Thanks anyway though!"

That would be a great case study. :)

ladeedakejako September 3 2005, 23:14:58 UTC

Ditto for idiots who do the same thing when they call the doctor's office.

You think I'm gonna refill your narcotic meds when you yell at me?

I DON'T THINK SO!!!

**MUAH** Love to ya, Mikey ;-)

lilmikey1982 September 4 2005, 02:34:06 UTC

ROFL, seriously! That would be so funny, like, "I NEED MY MEDS, LOOK HOW IT'S MAKING ME ACT!!"

snowfreak September 4 2005, 01:50:53 UTC

i just had to call my cell company today for a billing issue, and i was calm and nice and patient, and the lady helped a lot. :)

lilmikey1982 September 4 2005, 02:34:58 UTC

Yay for Keith! :-D I love getting someone who is nice and friendly, it makes my day so much better and puts me in a good mood for the next customer. :)

How's things goin? Long time no see!

snowfreak September 4 2005, 03:38:56 UTC

yeah - i kinda left off to boston, so i'm not around much anymore.