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Once again there's a job opening in my department. I really like working here and if you are looking for a position in an office environment that also involves dealing with the outside world, I recommend it! And I could recommend you!
Customer Service Consultant
Harvard Business School Publishing (HBSP) is looking to add to our team of Customer Service Consultants. This is a great opportunity to join a top notch publishing company and be part of the Harvard community and a strong Customer Service team. As a Customer Service Consultant within our call center, you will interact with new and existing customers to determine their service needs via phone and email; "plant the seed" for potential future opportunities to grow sales among established customers; work closely with the sales department to identify, qualify and distribute leads; identify opportunities to provide support for various HBSP product, sales and service groups; capture information from customers for use by Corporate and Academic Sales, Marketing and Product Development; work on special projects as directed.
Requirements: Bachelors Degree required. One to three years of successful sales and service experience in a customer focused environment. Outstanding communication skills, both written and verbal. Desire to work with/interest in management and leadership development content. Ability to handle multiple tasks simultaneously. Working knowledge of web and email based customer contact technologies.
Customer Service Consultant
Harvard Business School Publishing (HBSP) is looking to add to our team of Customer Service Consultants. This is a great opportunity to join a top notch publishing company and be part of the Harvard community and a strong Customer Service team. As a Customer Service Consultant within our call center, you will interact with new and existing customers to determine their service needs via phone and email; "plant the seed" for potential future opportunities to grow sales among established customers; work closely with the sales department to identify, qualify and distribute leads; identify opportunities to provide support for various HBSP product, sales and service groups; capture information from customers for use by Corporate and Academic Sales, Marketing and Product Development; work on special projects as directed.
Requirements: Bachelors Degree required. One to three years of successful sales and service experience in a customer focused environment. Outstanding communication skills, both written and verbal. Desire to work with/interest in management and leadership development content. Ability to handle multiple tasks simultaneously. Working knowledge of web and email based customer contact technologies.