I've called tech support in foreign countries that I felt like this was the game we were playing. Ugh.While they may be cheaper, foreign call centers are HORRIBLE at actual efficiency. You either get someone that speaks good english (coaching at the training center) but cannot answer anything that doesn't have a canned response on their list of answers OR you get Apu from the Simpsons who doesn't understand and keeps putting you on hold to ask his boss questions. Apparently, there is only ONE trained person there and the rest just script-read at you
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I just read yesterday that there is a plan to move tech support to Africa. By 2010 they expect to have at least 25% of it there. Won't that be fun and exciting?
Joy, even less service from even more incomprehensible and barely trained folks for a premium price (and you can rest assured, none of that savings is gonna get passed on to the consumer in the form of lower prices). I can hardly wait! /sarcasm
Y'know, if I could find ONE IT manufacturer that hired Americans and publically refused to outsource, I don't care if it costs me 2x as much for the damn parts, they'd have a customer for life. I for one would pay more to know a fellow citizen was working and paying taxes. Plus in the long run, dealing with a native-english speaker would make my life a HELL of a lot easier when I do have to use support.
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Y'know, if I could find ONE IT manufacturer that hired Americans and publically refused to outsource, I don't care if it costs me 2x as much for the damn parts, they'd have a customer for life. I for one would pay more to know a fellow citizen was working and paying taxes. Plus in the long run, dealing with a native-english speaker would make my life a HELL of a lot easier when I do have to use support.
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