susan: this movie from cnn won't play.
me: won't play? what does it do?
susan: it gives me some error screen.
-- i look at the "error screen." it's a prompt to download/upgrade Windows Media Player. --
susan: what do i do?
me: click the "download" button.
-- she does. six times in a row.
susan: now what?
me: double click the file you just
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