soliciting feedback

[liz_gregory]

I had one of those 30-minute sales calls from AT&T U-Verse today.  Like many sales calls, it sounds great, so I wonder - "ok, what's the catch

Comments

[destroyerj]

So, one 'catch' that may or may not be true for where you live, and may or may not matter depending on what sorts of speeds you anticipate needing in the future, is they may have misled you about how far the fiber comes. I was told I would get fiber to the home, but instead got fiber to the node (some pole in my neighborhood). There is a DSL connection from the pole to my home, and in practice, we are able to get 36 Mb/s to the house (I was shown this in a test during the install - may actually be more now they fixed a problem in the line), which is more than I plan to use in the foreseeable future, so I don't care other than the misleading

[destroyerj]

...continued from previous comment.Service-wise, I've had an interesting but probably unique history. We lost our service during a storm, and it came back the next morning before the tech got out. He fixed some stuff, said he saw other problems on the incoming line and would schedule someone to look at it, and left. It rained again (before the scheduled supertech had come out), and we lost service, again a tech came but again the service was back by then, he saw no problems at the house but saw the problems upstream again, and also scheduled a supertech (this was on the day the first supertech was to come, and the second supertech would also supposedly come this same day). The supertechs don't actually come to the house, so I couldn't figure out if they'd come, but then a few days later the service went out again; this time the service stayed out for the tech to come, but he quickly determined it was the upstream problems, and scheduled a supertech. By this time it was clear there was correlation with water, so he said he'd make sure

[liz_gregory]

thank you for the excellent detail. Will add that to the data stack and continue pondering.