Today we attended two and a half hours of training about how to be nice on the phone.
WE'RE FUCKING PHONE PROFESSIONALS
if we need this much training about this, we are in TROUBLE...
and I especially loved how the training about how to be less transactional and more human was conducted via a RECORDED COMPUTER PRESENTATION.
I felt like a brainwashing victim - seriously -
"one of us......one of us....."
If you can't be nice to the customer, you should not have my job.
Another fun aspect of our training was hearing how every customer in every recorded example they played us was a *nice* customer, rather than one of the droves of screaming IDIOTS we have to speak to every day. When your customer is being a total ass about money, they don't actually care how friendly, professional or courteous you are, they just want money.
On the up side I didn't have to actually be on the phone for most of the evening, so yay! :)
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I think it says we're going to have a meeting about the memo about the lack of a memo.
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Today we attended two and a half hours of training about how to be nice on the phone.
WE'RE FUCKING PHONE PROFESSIONALS
if we need this much training about this, we are in TROUBLE...
and I especially loved how the training about how to be less transactional and more human was conducted via a RECORDED COMPUTER PRESENTATION.
I felt like a brainwashing victim - seriously -
"one of us......one of us....."
If you can't be nice to the customer, you should not have my job.
Another fun aspect of our training was hearing how every customer in every recorded example they played us was a *nice* customer, rather than one of the droves of screaming IDIOTS we have to speak to every day. When your customer is being a total ass about money, they don't actually care how friendly, professional or courteous you are, they just want money.
On the up side I didn't have to actually be on the phone for most of the evening, so yay! :)
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