why i love e-time.
this is why i love having time off, even if it means no pay. i get so fucking tired of dealing with this all fucking day. calls like this can fuck ten calls after it up. especially when you're possibly ( you never know when they will do it) being observed either by a manager, or the external team who listens randomly..and have to say please and thank you...even though you're being treated like shit. so. e-time. it's just neccessary damn it. it takes every ounce of strength to NOT go completely nuts on these people. i refuse to lose my fucking job over them. instead i do a lot of eye rolling, flipping off the monitor, air choking, and angry face making. eh.. helps a tiny bit.
operator extraordinaire ( ha, i'm funny! ): valay, what city please?
fuckface: new orleans, la
oe: what can i find for you?
fuckface: a dr. charles baxter ( don't actually remember that last name..first was charles though. )
( so i check in my business files, as she'd asked for him as a fucking doctor. can't find anything..ask her questions politely to help her find her stupid number, so we could both get off the line quicker )
oe: is this a business or a residential listing?
fuckface: a RESIDENCE!!!!! ( very loud and me with a fucking headset on this is not fucking cool...all angry like i was asking a stupid question....? ok bitch )
so i check the residential files and see no charles baxter. only several listings for the initial c.
oe: i'm sorry i don't show a charles, do you have a street..all i have are intial....
she cuts me off. ( i was going to tell her i only had initial c's...so the street question..kind of important. )
fuckface: DR CHARLES BAXTER: ( uh..only asked for the street you twat ) ON LYOLA L-Y-...i cut in...
oe: m'am can you please lower your voice?
fuckface: continues..L-Y-O-L-A ... WHAT ARE YOU? DUMB? L-Y-O .... ( nope. but you are, oldie. )
oe: i'm releasing the line..clicky clicky
uh? no need. i'm asking normal questions..hi. how the FUCK am i supposed to that: know first off, that you want a residential listing,when you ask for it as a doctor so we kind of just assume. and second that this man lives on fucking lyola street? please let me know. ugh.
yet another:
oe: why are you dumb and what city please?
dumbo: yeah i need kragen ( ? .. don't remember ) in..wherever ( can't recall )
****fuck-o starts WHISTLING in my fucking ear****
**while of course i cringe as this HURTS, bad, and i'm irritated as hell as it is from people chewing, burping, gulping, yelling at their fucking kids or friends to shut up, static, yelling at someone to hurry up and grab them a pen, pencil, crayon..anything!, as soon as they get on the line..thanks. yeah. so..**
oe: THERE IS ONE ON TYLER, AND ONE ON MARTIN, (really can't actually remember the streets ; ) hehe) WHICH DO YOU WANT? ( i had raised my voice immediately after he started whistling and asked him which location he wanted..just so i wouldn't have to hear the whistling...only natural to have that snappy like reaction)
dumbo: yeah
oe: ( extremely annoyed at this answer...to a question with choices. so i'm almost growling of course..as it meant i had to stay another second longer on this call ) i reply with WHICH ONE??? TYLER?? OR MARTIN??
dumbo: martin
argh.
ah, another.
oe: fuck you, what city please?
oldie: in ( i forget where ) i need the number for mary reese ... r e e s e
oe: sure let me find that for you
la la .. searching .. see no matching listings, only the last name reese with other first names.
oe: i'm sorry, i don't show a mary reese..is there any other first name ( husband/family member maybe ) or do you have the street? ( possibly to match the street and last name -again..to maybe find and suggest a husband/family member... )
oldie: MARY REESE - R E E S E!
oe: i'm sorry, there is no listing for mary reese. or the initial m. or anything fucking similiar.
oldie: she's lived there for 10 years.. ( so? .. doesn't mean she's listed. )
oe: well i'm sorry.. there is nothing coming up for her.
oldie: well i don't want to be charged .50 cents then ( what a cheap-o, it's only .46 anyway ).
oe: i'm sorry sir, we charge for the s e a r c h of the number ( that's what our fucking service is fucko..to search so you wont have to! )
oldie: NO do you understand me? i don't want to be charged.. ( i would have given anyone else credit, but fuck him, he was a rude asshole. )
oe: sorry, but we charge for the search...
oldie: you didn't search - you didn't find it. ( i didn't?.. haha )
oe: there was no listing for the first name mary for the last name reese, i had the last name but no mary, or first initial..i'll go ahead take this one off.... ( and since i was getting annoyed and wished to not waste anymore time with this fuck..i started to offer him credit this time around..and tell him that i could do it for that one time..but we do charge for the search so he knows for fucking next time...but no. he had to go and fuck it up. )
oldie: that is bullshit, she's lived there 10 years!! i can get up right now and find it in the phone book don't charge me for this!!
***???? so fucking get off of your fucking lazy ass and do it you piece of shit. good luck too, our directory is more updated than the phone book so if it's been changed/disconnected ( may be why we don't have it ) so you go right ahead..that's why we charge you! if you didn't want to pay then do it your fucking self, assy.***
oe: i'm sorry but there's no listing.. i can't help it if she doesn't list her number..
oldie: NO! FUCK YOU! ...FU...
oe: ***CLICK***
stupid fuck. sorry. i cuss a lot. i get angries. but yeah. there was no need for his goddamn attitude. i was polite the entire time despite his severe dickishness. why? cause i have to be.
yeah.
oe: eat my shit, what city please?
blah: in sacramento i need gibb theater
oe: ( checking even though i'm pretty sure there's no theater called gibb..never heard it...and ask to make sure i'm checking the correct spelling.. ) this is for gibb theater?...spelling that g - i - b - b? ( sounded an awful lot like gibb, the way she was mumbling )
blah: yes gibb theater, on 34th and whatever street..
oe: i'm sorry i'm not showing any listings for a gibb theater...spelling that g - i - b - b... right?
blah: yessss it's on 34th and whatever...
****sooo sick of repeating myself on this call, and all the other calls throughout the damn day****
oe: i'm SORRY there is NO LISTING for the GIBB theater
blah: !!!! GUILD...GUILD! GUILD! GUILD!... !!!! theater!!!!
**********UH...thanks for saying YES everytime i spelled it back you fuck ass**********
oe: ( check CORRECTLY NOW, for G U I L D theater.. and i find it... and know damn well how to spell it..but since i'm angry now, for wasting my time....i ask this fuck if she can spell the name..just to test her ass... ) oh, the GUILD theater?? how is that name spelled??
blah: .... guild! ... * click *
yup, fucky hung up on me. cause she can't fucking spell but she can get an attitude, when i'm only trying to help find her damn number. sigh.
lastly, i love when people call in and are completely shocked to hear me on the line..after all..no one ever misdials...
oe: valay, what city please?
fart: WHO???? ( hi ass, you called HERE i didn't call THERE! )
oe: this is directory assistance, what city please?
fart: psssh, ain't no damn city * click *
a simple "sorry, i dialed the wrong number" would have sufficed. your fingers dialed the wrong way. not my fault. but at least i got .46 cents for your stupid mistake.
operator extraordinaire ( ha, i'm funny! ): valay, what city please?
fuckface: new orleans, la
oe: what can i find for you?
fuckface: a dr. charles baxter ( don't actually remember that last name..first was charles though. )
( so i check in my business files, as she'd asked for him as a fucking doctor. can't find anything..ask her questions politely to help her find her stupid number, so we could both get off the line quicker )
oe: is this a business or a residential listing?
fuckface: a RESIDENCE!!!!! ( very loud and me with a fucking headset on this is not fucking cool...all angry like i was asking a stupid question....? ok bitch )
so i check the residential files and see no charles baxter. only several listings for the initial c.
oe: i'm sorry i don't show a charles, do you have a street..all i have are intial....
she cuts me off. ( i was going to tell her i only had initial c's...so the street question..kind of important. )
fuckface: DR CHARLES BAXTER: ( uh..only asked for the street you twat ) ON LYOLA L-Y-...i cut in...
oe: m'am can you please lower your voice?
fuckface: continues..L-Y-O-L-A ... WHAT ARE YOU? DUMB? L-Y-O .... ( nope. but you are, oldie. )
oe: i'm releasing the line..clicky clicky
uh? no need. i'm asking normal questions..hi. how the FUCK am i supposed to that: know first off, that you want a residential listing,when you ask for it as a doctor so we kind of just assume. and second that this man lives on fucking lyola street? please let me know. ugh.
yet another:
oe: why are you dumb and what city please?
dumbo: yeah i need kragen ( ? .. don't remember ) in..wherever ( can't recall )
****fuck-o starts WHISTLING in my fucking ear****
**while of course i cringe as this HURTS, bad, and i'm irritated as hell as it is from people chewing, burping, gulping, yelling at their fucking kids or friends to shut up, static, yelling at someone to hurry up and grab them a pen, pencil, crayon..anything!, as soon as they get on the line..thanks. yeah. so..**
oe: THERE IS ONE ON TYLER, AND ONE ON MARTIN, (really can't actually remember the streets ; ) hehe) WHICH DO YOU WANT? ( i had raised my voice immediately after he started whistling and asked him which location he wanted..just so i wouldn't have to hear the whistling...only natural to have that snappy like reaction)
dumbo: yeah
oe: ( extremely annoyed at this answer...to a question with choices. so i'm almost growling of course..as it meant i had to stay another second longer on this call ) i reply with WHICH ONE??? TYLER?? OR MARTIN??
dumbo: martin
argh.
ah, another.
oe: fuck you, what city please?
oldie: in ( i forget where ) i need the number for mary reese ... r e e s e
oe: sure let me find that for you
la la .. searching .. see no matching listings, only the last name reese with other first names.
oe: i'm sorry, i don't show a mary reese..is there any other first name ( husband/family member maybe ) or do you have the street? ( possibly to match the street and last name -again..to maybe find and suggest a husband/family member... )
oldie: MARY REESE - R E E S E!
oe: i'm sorry, there is no listing for mary reese. or the initial m. or anything fucking similiar.
oldie: she's lived there for 10 years.. ( so? .. doesn't mean she's listed. )
oe: well i'm sorry.. there is nothing coming up for her.
oldie: well i don't want to be charged .50 cents then ( what a cheap-o, it's only .46 anyway ).
oe: i'm sorry sir, we charge for the s e a r c h of the number ( that's what our fucking service is fucko..to search so you wont have to! )
oldie: NO do you understand me? i don't want to be charged.. ( i would have given anyone else credit, but fuck him, he was a rude asshole. )
oe: sorry, but we charge for the search...
oldie: you didn't search - you didn't find it. ( i didn't?.. haha )
oe: there was no listing for the first name mary for the last name reese, i had the last name but no mary, or first initial..i'll go ahead take this one off.... ( and since i was getting annoyed and wished to not waste anymore time with this fuck..i started to offer him credit this time around..and tell him that i could do it for that one time..but we do charge for the search so he knows for fucking next time...but no. he had to go and fuck it up. )
oldie: that is bullshit, she's lived there 10 years!! i can get up right now and find it in the phone book don't charge me for this!!
***???? so fucking get off of your fucking lazy ass and do it you piece of shit. good luck too, our directory is more updated than the phone book so if it's been changed/disconnected ( may be why we don't have it ) so you go right ahead..that's why we charge you! if you didn't want to pay then do it your fucking self, assy.***
oe: i'm sorry but there's no listing.. i can't help it if she doesn't list her number..
oldie: NO! FUCK YOU! ...FU...
oe: ***CLICK***
stupid fuck. sorry. i cuss a lot. i get angries. but yeah. there was no need for his goddamn attitude. i was polite the entire time despite his severe dickishness. why? cause i have to be.
yeah.
oe: eat my shit, what city please?
blah: in sacramento i need gibb theater
oe: ( checking even though i'm pretty sure there's no theater called gibb..never heard it...and ask to make sure i'm checking the correct spelling.. ) this is for gibb theater?...spelling that g - i - b - b? ( sounded an awful lot like gibb, the way she was mumbling )
blah: yes gibb theater, on 34th and whatever street..
oe: i'm sorry i'm not showing any listings for a gibb theater...spelling that g - i - b - b... right?
blah: yessss it's on 34th and whatever...
****sooo sick of repeating myself on this call, and all the other calls throughout the damn day****
oe: i'm SORRY there is NO LISTING for the GIBB theater
blah: !!!! GUILD...GUILD! GUILD! GUILD!... !!!! theater!!!!
**********UH...thanks for saying YES everytime i spelled it back you fuck ass**********
oe: ( check CORRECTLY NOW, for G U I L D theater.. and i find it... and know damn well how to spell it..but since i'm angry now, for wasting my time....i ask this fuck if she can spell the name..just to test her ass... ) oh, the GUILD theater?? how is that name spelled??
blah: .... guild! ... * click *
yup, fucky hung up on me. cause she can't fucking spell but she can get an attitude, when i'm only trying to help find her damn number. sigh.
lastly, i love when people call in and are completely shocked to hear me on the line..after all..no one ever misdials...
oe: valay, what city please?
fart: WHO???? ( hi ass, you called HERE i didn't call THERE! )
oe: this is directory assistance, what city please?
fart: psssh, ain't no damn city * click *
a simple "sorry, i dialed the wrong number" would have sufficed. your fingers dialed the wrong way. not my fault. but at least i got .46 cents for your stupid mistake.