I work in customer service and my job is to greet people and make them feel welcome in my department, as well as to help them find the product they are looking for. We get mystery shopped by an outside company, and if anyone has a bad experience in my department, management will be on my back. It's not so bad, but it means that I feel the need to
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I'll buy a book from you, since I know you want to sell me something.
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Waiting by the big pink phone in giddy anticipation,
Laura
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