Dear Comcast
I'm not the type of customer to complain. I just want someone to hook my cable up, but I have been dissappointed so many times that here I am, complaining.
A technician was scheduled to come out on Monday to hook up my cable. No technician showed up. So I got a call, technician is running late, no problem. I get a new time. Still no technician.
I reschedule for the next day because I've already missed too much work. Next day, no one shows up. Rescheduled. Doesn't show up. Reschedule AGAIN. Doesn't show up AGAIN.
That's 5 times I have been given a window of time during which I must take time off work and wait for a technician to NOT show up.
As a consolation, Comcast gave me 2 weeks of service, free. That comes out to about $50. $50 does not cover the 8 hours of work I've missed. Also, this 2 week "free" period has already started, yet I still don't have service.
I don't even understand how Comcast can fail me so many times and not be doing it on purpose.
The next scheduled appointment is Thursday. Comcast didn't have time for me today, even though I've been waiting since Monday.
Unfortunatley, Comcast is the only high speed internet provider I can get, and I hate it. There's little I can do except complain and spread the word about how terrible Comcast is. I will strongly encourage anyone I can to use a competitor's service when possible, because Comcast has been such an incredible dissappointment to me.
Do not send me an automated template response.
A technician was scheduled to come out on Monday to hook up my cable. No technician showed up. So I got a call, technician is running late, no problem. I get a new time. Still no technician.
I reschedule for the next day because I've already missed too much work. Next day, no one shows up. Rescheduled. Doesn't show up. Reschedule AGAIN. Doesn't show up AGAIN.
That's 5 times I have been given a window of time during which I must take time off work and wait for a technician to NOT show up.
As a consolation, Comcast gave me 2 weeks of service, free. That comes out to about $50. $50 does not cover the 8 hours of work I've missed. Also, this 2 week "free" period has already started, yet I still don't have service.
I don't even understand how Comcast can fail me so many times and not be doing it on purpose.
The next scheduled appointment is Thursday. Comcast didn't have time for me today, even though I've been waiting since Monday.
Unfortunatley, Comcast is the only high speed internet provider I can get, and I hate it. There's little I can do except complain and spread the word about how terrible Comcast is. I will strongly encourage anyone I can to use a competitor's service when possible, because Comcast has been such an incredible dissappointment to me.
Do not send me an automated template response.