Witnessed WTF
Our company publishes magazines and I work IT magic for them so I get to hang around the subscriptions department. This WTF was related to me by a subscriptions phone jockey. Retold in letter form:
Dear Subscriber,
It's wonderful that you want to subscribe to our magazine and, in fact have done so.
Yes, it can be confusing that we run several subscription offers in our magazines on various pages and it does kind of suck that the month after you subscribed we ran an offer for a longer period subscription with an extra gift.
We'd be delighted to let you just pay the difference and upgrade your subscription to include the gift item, no problem at all but you paid by cheque and we'll need a credit card over the phone or a new cheque posted to us to proceed.
What's that sir, can't we just cross out the amount on your original cheque and put in the new one? No, we can't, that's cheque fraud. Yes sir I think you sound perfectly lovely and I'm sure it's fine with you but unfortunately the bank won't see it that way. No sir, not even if we write a note with the cheque to say you said it was ok on the phone. No, not even if we sign the change, it's not our account. Yes I'm sure you do it all the time on your own cheques and they've always worked but we aren't you.
You'll send another cheque for the difference, thank you sir.
I hope you enjoy reading your magazine rack month.
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